TABLE OF CONTENTS 22 COVER STORY A Vision for the Next Generation of Passenger Needs Technology and the physical environment inside your terminal can improve the passenger experience at the gate hold and beyond. FEATURES 12 Parking, Profitability & Piñatas Emerging technologies will release the hidden revenue potential in airport parking. 12 40 16 Security by Design - New Security Technology and the Future of Airport Security Checkpoint Design Advancements in screening technology present new opportunities for airport deployment and usage. 30 Digital Signage Provides New Opportunities for Airport Retail Technology plays a key role in building revenues in your terminal. 44 36 Executive Search Part 1: An Education on a Widely Used but Misinterpreted Topic Using the right strategy and firms will aid in finding the best executives to fill your leadership roles. 40 Know Your Needs for ARFF Equipment Understand your options and how to bring in stakeholders when purchasing new equipment. 44 American Aero's Journey to IS-BAH Stage III SOCIAL MEDIA FACEBOOK facebook.com/AirportBusiness LINKEDIN linkedin.com/groups/1466267 TWITTER @ABToday The FBO in Fort Worth, Texas, became the world's first to attain the toptier certification following extensive evaluation and improvement to its ground handling safety practices. 48 Grounded in Safety...or Safety, Grounded? Is unnecessary complexity keeping your safety program from taking off? DEPARTMENTS 6 Inside the Fence 8 Industry Update 20 Washington Watch 4 \ AIRPORTBUSINESS / MAY 2019 34 Totally Boggus 46 Product Profilehttp://www.facebook.com/AirportBusiness http://www.linkedin.com/groups/1466267 https://twitter.com/ABToday