Airport Business - 17

TECHNOLOGY
checks via infrared scanners, sensors
and autonomous thermometers for
airport and airline employees, and as
mandated for passengers
* P assenger com mu n icat ions-
proximity-based digital signage, virtual
queuing or volunteer notifications,
Wi-Fi connection portal messaging
and PSAs to remind passengers and
staff of health and safety protocols
* S t a f f a n d f i r s t r e s p o n d e r
com mu n icat ion-push-to-talk
devices for secure 2-way message
transmission
Los Angeles International Airport
(LAX), Chicago O'Hare (ORD),
Phoenix Sky Harbor (PHX), LaGuardia
Airport (LGA) are among the major
airports that have taken quick action to
roll out new use cases through cuttingedge technology.
Touchless faucets, hands-free
drinking fountains, touchless elevators
and personal protective equipment
(PPE) vending machines with touchfree payment have been implemented

at LAX. Contactless entry is available
at CLEAR pre-check kiosks, where
5G -ready net works power the
frictionless experience for passengers.
At ORD, secure wireless networks
support the airport's proprietary
biometrics system to process touchless
passenger boarding; and at LGA's new
Terminal B Arrivals and Departures
Hall, contactless food ordering and
delivery is offered via LGA's At Your
Gate app-which can be accessed
using the airport's ultrafast network.
In Dallas, DAL is using its 5G-ready
network for connected thermometers
that take temperatures for staff before
they return to work.
From "wear a mask" announcements
to social distancing requests, PHX, JFK
and other airports are relying on next
generation Wi-Fi connection portals to
send messages that remind passengers
and staff of health and safety protocols.

The Road Ahead
Similar to sustained changes to the

travel industry after 9/11, the technology
solutions and safety measures airports
implement now are likely to become
the industry standard for the future.
Challenges remain, but 5G is the
common denominator for solving
touchless experience demands and
addressing the unrelenting increase in
mobile data traffic.
With current lowered passenger
traffic, 5G projects can move faster as
construction teams have more flexibility
to work and move within the terminal.
Taking necessary 5G steps now helps
airports adapt and rebuild not just for
today, but for the next generation of
aviation, where digital transformation
streamlines airport operations and
enhances the passenger journey.
Airports have-and will continue-
to rise to the challenge through
innovation and a resilient spirit. This
latest challenge will serve to push the
transportation industry forward into a
whole new era of travel. Now, more
than ever, we're in this together. 

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Airport Business

Table of Contents for the Digital Edition of Airport Business
