CONTENTS 2020 Readers' Choice APRIL 2020 Success Story 30 Ahead Of The Curve How Tahoe Vending/ Sonoran Coffee uses technology to drive business growth Features 22 14 New Products of the Year Awards Automatic Merchandiser reveals the 10 products chosen by readers in the annual Readers' Choice awards Departments 6 Editor's Note A bright future for convenience services 8 Industry News A roundup of the latest, biggest news in vending, micro markets and OCS 12 OCS Update A cup of coffee with Chip Wann 40 Classifieds 26 38 Micro Market Forum The coronavirus pandemic swiftly becomes operators' number one challenge in 2020 The Rise Of Biometrics What convenience services operators need to know about this technology Small Operations: HR Departments and Vending Increase your bottom line by getting your accounts' HR departments involved On the cover: Jarrad Duxbury, Diana Koether, and a large shipment of coffee in the company's northern Nevada warehouse. 42 Social Hubs What's happening in the industry on social media April 2020 * VendingMarketWatch.com 3http://www.VendingMarketWatch.com