August 2023 - 31

able to supplement its regional expertise
and presence with global resources and
knowledge. " My Canteen resources
have been invaluable, " Patrick said. " We
are able to offer a world-class service
packaged in a family-owned business.
It's a perfect fit. "
STAYING STRONG THROUGH
THE PANDEMIC
Like most of the world, Patrick thought
that the pandemic would blow over in a
matter of months. When the PPP loans
kicked in, he promised his employees
that they would be covered through the
summer, and things would return to
normal for the upcoming school year.
" It's almost laughable to think about that
now, " he reflected.
Despite the suffocating restrictions,
Moran Refreshments persevered
throughout COVID without a single
layoff. In fact, Patrick gave all of his
employees bonuses at the end of the year.
" It wasn't because we didn't suffer
significant sales losses, " Patrick said. " We
did. But our employees are so important
to us that I assured them that they will
be the last to feel it. For us, the financial
impact was secondary to the wellbeing
of everybody who worked for us. "
Backed against the wall, Patrick
displayed his complete dedication and
loyalty to his employees. In return, his
employees have stuck around. " We
hired Ric in 2001, " Patrick said. " Cliff
came in 2006. Bob came in 2008. They
are all still with me today. That's a good
track record. As we grew, the people
who came stayed for the most part. Our
employees know that they are valued. "
UNLIKELY HEROES
Just as life seemed to be returning to
normal, Texans were dealt another
brutal blow. " Snowmageddon, " the
infamous storm, shut down the Lone
Star State's electric grid and wreaked
havoc on its infrastructure.
" One of our largest clients had a
good portion of their facility collapse
under the weight of the snow and ice, "
2308AUTM_Betson.indd 1
August 2023 * VendingMarketWatch.com 31
7/11/23 3:42 PM
RELY ON OUR 100 YEARS
OF PRODUCT KNOWLEDGE
With access to all types of equipment we make it
easy to purchase from one source. Offer your
customers coffee, cold beverages, snacks or
light meals for added convenience.
Patrick recalled. " Most facilities we
serviced were closed for an entire week.
When we came back from that week,
one of our biggest clients had their roof
collapse, and they were closed for several
weeks after that. We had supposedly
survived the COVID thing through
2020, and then when this happened, we
said, 'Well, this is interesting!' "
When the University of Texas at Tyler
- one of Moran Refreshments' accounts
- lost water in its dormitories, Patrick
once again set his self interests aside and
jumped into action.
CONTACT BETSON ENTERPRISES
(800) 524-2343
vending@betson.com
www.betson.com

http://www.betson.com http://www.VendingMarketWatch.com

August 2023

Table of Contents for the Digital Edition of August 2023

Editor’s Note
Industry News
Take the advice of an expert witness when you are selling convenience services
Trends update for vending and micro markets
Spike in theft reminds operators to remain diligent about micro market security
Fresh and frozen food solutions
Vending with Values
Social Hubs
August 2023 - PCOV1
August 2023 - PCOV2
August 2023 - 1
August 2023 - 2
August 2023 - 3
August 2023 - 4
August 2023 - Editor’s Note
August 2023 - Industry News
August 2023 - 7
August 2023 - 8
August 2023 - 9
August 2023 - Take the advice of an expert witness when you are selling convenience services
August 2023 - 11
August 2023 - 12
August 2023 - 13
August 2023 - Trends update for vending and micro markets
August 2023 - 15
August 2023 - 16
August 2023 - Spike in theft reminds operators to remain diligent about micro market security
August 2023 - 18
August 2023 - 19
August 2023 - 20
August 2023 - 21
August 2023 - Fresh and frozen food solutions
August 2023 - 23
August 2023 - 24
August 2023 - 25
August 2023 - 26
August 2023 - 27
August 2023 - Vending with Values
August 2023 - 29
August 2023 - 30
August 2023 - 31
August 2023 - 32
August 2023 - 33
August 2023 - Social Hubs
August 2023 - 35
August 2023 - 36
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