august2024 - 7

Decorum Vending upgrades
to Cantaloupe card readers
Decorum Vending completed an
upgrade of 630 vending machines
to Cantaloupe card readers. The
deployment includes Cantaloupe's
P66 contactless payment device
and its P100 digital screen card
reader, which accepts contactless
and contact payments.
As a result of the upgrade,
Decorum Vending - a company with
most of its machines in train stations
and other travel sectors throughout
the United Kingdom - will use
Cantaloupe's cashless payment
solutions exclusively. The new card
readers integrate with Decorum's
vending management system (VMS)
and help the company enhance
overall operational efficiency.
" Decorum's confidence in
Cantaloupe's products and services
underscores our commitment to
expanding and supporting our
international clients in the UK,
building trust outside of our core
North American market, " said Jeff
Dumbrell, chief revenue officer of
Cantaloupe Inc.
For Decorum Vending, a key
feature of the Cantaloupe solution
was the ease of integration with
Televend and Vendo machines,
according to the company, which
has enabled Decorum to manage
machine performance, track basket
sales and drive convenience on their
routes. The reliability of Cantaloupe's
system helps Decorum maintain
continuous service - an essential
feature for customer retention and
satisfaction. On average, a U.K.
route traveler has three minutes
to complete a purchase at a train
station or transit hub, so payment
system speed and efficiency are
important. Also, Cantaloupe's
technology supports basket vends,
which allow customers to purchase
multiple items in one transaction.
Settlement times for Decorum
Vending also have improved since
switching to the Cantaloupe system,
enhancing operational efficiency
and financial management. The
cashless devices simplify the refund
process, allowing for single-item
refunds within a basket transaction.
This feature, combined with
better performance tracking of
each vending machine, enhances
customer service and operational
transparency, according to the
company.
" Partnering with Cantaloupe not
only streamlined our operations
but also significantly enhanced our
bottom line, " noted Declan Sewell,
managing director with Decorum.
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August 2024 * VendingMarketWatch.com 77/9/24 3:04 PM
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august2024

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