CONTENTS 12 DECEMBER 2020 The 2020 Pros to Know Awards Despite a difficult year, the convenience services industry has no shortage of individuals and teams leading the vending, micro market and OCS segments toward a stronger future 2020 Departments 6 Editor's Note To New Beginnings While 2020 is a year many may want to forget, let's remember the lessons learned 8 Industry News A roundup of the latest, biggest news 10 OCS Update Safe and Sustainable COVID safety protocols in the workplace break room don't have to trump sustainability Success Story 30 37 Classifieds Southern Hospitality 38 Social Hubs What's happening in the industry on social media Pee Dee Food Service's bottler roots, customer-centric philosophy and home cooking build loyal following over three decades Features 26 Pivoting A Path Back To Prosperity COVID-19's challenges inspire new avenues for convenience services operators to broaden their offerings, rebuild and grow in 2021 36 Small Operations: Winning Using Basic Fundamentals The key to success is doing the basic fundamentals every day On the cover: Pee Dee Food Service Leadership Team. From left to right: director of food service Nick Foong; manager of sales and markets Jack Weatherford; operations coordinator Amy Crenshaw; general manager Les Ward and operations and vending manager Darryl Morris. December 2020 * VendingMarketWatch.com 3http://www.VendingMarketWatch.com