February-March 2022 - 28

" As soon as we start to see a trend,
we try to learn about it and identify
what snacks we have that already
fit within it, " she said. " Gluten-free,
vegan was huge for a while but now
it's keto, and you don't want to convert
everything in the pantry and reset the
product mix. We try to educate people
through labeling and signage on what
items they already have that conform
to the trend. "
LOOK BEYOND SNACKS
The latest fads aren't just limited to
snacks. " Over the past several years,
specialty coffee - especially local roasters
- has been huge, " she said. " There's
so much innovation right now. There
are prebiotic drinks, probiotic, kombucha
and tonics. Now we're starting
to see more requests for things like
Olipop and other unique beverages.
Those are the kinds of drinks being
offered to try and bring people back to
the office and create some excitement. "
Occasionally, Lenz has seen
products stocked in pantries that
are brought in from outside sources.
While some might view that as an area
of concern, she has found it to be a
positive experience.
" We've been introduced to a
lot of really great snacks from our
customers, " she said. " It's typically
something local, and if it's high
volume and we think we can offer
it to other customers, we'll start to
bring it on for them. In other situations,
sometimes it's an item we don't
want to provide, either because the
volume's not there or we don't have
a good source to get it. In that case,
we'll assign a shelf on their fridge, or
we'll give them one bin on the snack
rack. The relationship is the most
important aspect with our customers,
so maintaining that relationship
is important. "
GAUGE INTEREST
When it comes to attitudes toward
pantry service, there are three categories
into which companies fall:
those that are sure they want it; those
that don't; and those
trying to decide
if pantry service
is right for them.
Tammy Stokes,
Tammy Stokes
vice president
of refreshment
services at Five Star Food Service, uses
a combination of data and promotions
to help the decision-making process.
" We have to educate the client and
get them to understand what's going on
in their market and the overall industry, "
she said. " You need to look at the
client's competitors and what they're
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28 Automatic Merchandiser * February/March 2022
2/16/22 8:02 AM

http://www.tech2success.com

February-March 2022

Table of Contents for the Digital Edition of February-March 2022

Editor’s Note
Industry News
OCS Update
BostonbeaN’s Ace on the Road
From 3G to 4G to 5G and Beyond
Weekly Reporting
Pantry Service 2022
Uncompromising Service Accelerates Pot O’ Gold’s Rebound
Classifieds
Social Hubs
February-March 2022 - PCOV1
February-March 2022 - PCOV2
February-March 2022 - 1
February-March 2022 - 2
February-March 2022 - 3
February-March 2022 - 4
February-March 2022 - 5
February-March 2022 - Editor’s Note
February-March 2022 - 7
February-March 2022 - Industry News
February-March 2022 - 9
February-March 2022 - 10
February-March 2022 - 11
February-March 2022 - OCS Update
February-March 2022 - 13
February-March 2022 - 14
February-March 2022 - 15
February-March 2022 - BostonbeaN’s Ace on the Road
February-March 2022 - 17
February-March 2022 - 18
February-March 2022 - 19
February-March 2022 - From 3G to 4G to 5G and Beyond
February-March 2022 - 21
February-March 2022 - Weekly Reporting
February-March 2022 - 23
February-March 2022 - 24
February-March 2022 - 25
February-March 2022 - Pantry Service 2022
February-March 2022 - Mondelez1
February-March 2022 - Mondelez2
February-March 2022 - Mondelez3
February-March 2022 - Mondelez4
February-March 2022 - 27
February-March 2022 - 28
February-March 2022 - 29
February-March 2022 - 30
February-March 2022 - 31
February-March 2022 - 32
February-March 2022 - 33
February-March 2022 - 34
February-March 2022 - 35
February-March 2022 - 36
February-March 2022 - 37
February-March 2022 - Uncompromising Service Accelerates Pot O’ Gold’s Rebound
February-March 2022 - 39
February-March 2022 - 40
February-March 2022 - 41
February-March 2022 - 42
February-March 2022 - 43
February-March 2022 - 44
February-March 2022 - 45
February-March 2022 - 46
February-March 2022 - 47
February-March 2022 - 48
February-March 2022 - Classifieds
February-March 2022 - Social Hubs
February-March 2022 - 51
February-March 2022 - 52
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