June-July 2022 - 12

OCS UPDATE
Back to the breakroom
Employer enthusiasm has opened the
door for suppliers to provide products
and equipment that elevate the office
refreshment amenity.
By Bob Tullio,
Contributing Editor
MY RECENT CONVERSATIONS WITH OPERATORS
and suppliers point to two clearly emerging trends
in the OCS business. The predominance of bean-to-cup
brewers and a desire to elevate the OCS amenity are trending
upward, affecting the choices that operators are making with
regard to equipment and products.
Perhaps the best news about these trends: They do not lend themselves
to low-ball pricing, and they generally eliminate our primary predatory competitors
such as office supply companies (pretending to be in the OCS business) and online
sellers (trying to get a piece of the OCS pie).
THE PREDOMINANCE OF SINGLE-CUP BREWERS
" Bean to cup is cemented in as a key OCS offering right now, " said Arthur Siller, SVP of
operations and business development at Evergreen Refreshments in Seattle, Washington.
" It is no longer an elevated offering - it is an essential offering in most locations. "
Louis Baresh, sales manager at Executive Refreshments in Dallas, Texas, has seen a
more equitable distribution of refreshment amenities as employers seek to bring workers
back and retain them. " We have a client who has a distribution center with a corporate
office next to it, " said Baresh. " The office area was enjoying bean-to-cup brewers, while the
warehouse was getting drip coffee. I was recently contacted by the account, and they asked
12 Automatic Merchandiser * June/July 2022

June-July 2022

Table of Contents for the Digital Edition of June-July 2022

Editor’s Note
Industry News
OCS Update
2021: A year of rapid recovery
The Most Influential Women in Convenience Services Awards
Beverage trends for vending, OCS and micro markets
Unattended retail systems
Old school meets new school
Classifieds
Social Hubs
June-July 2022 - PCOV1
June-July 2022 - PCOV2
June-July 2022 - 1
June-July 2022 - 2
June-July 2022 - 3
June-July 2022 - 4
June-July 2022 - 5
June-July 2022 - Editor’s Note
June-July 2022 - 7
June-July 2022 - Industry News
June-July 2022 - 9
June-July 2022 - 10
June-July 2022 - 11
June-July 2022 - OCS Update
June-July 2022 - 13
June-July 2022 - 2021: A year of rapid recovery
June-July 2022 - 15
June-July 2022 - 16
June-July 2022 - 17
June-July 2022 - 18
June-July 2022 - 19
June-July 2022 - 20
June-July 2022 - 21
June-July 2022 - 22
June-July 2022 - 23
June-July 2022 - The Most Influential Women in Convenience Services Awards
June-July 2022 - 25
June-July 2022 - 26
June-July 2022 - 27
June-July 2022 - 28
June-July 2022 - 29
June-July 2022 - 30
June-July 2022 - 31
June-July 2022 - Beverage trends for vending, OCS and micro markets
June-July 2022 - 33
June-July 2022 - 34
June-July 2022 - 35
June-July 2022 - 36
June-July 2022 - 37
June-July 2022 - Unattended retail systems
June-July 2022 - 39
June-July 2022 - Old school meets new school
June-July 2022 - 41
June-July 2022 - 42
June-July 2022 - 43
June-July 2022 - 44
June-July 2022 - 45
June-July 2022 - 46
June-July 2022 - 47
June-July 2022 - 48
June-July 2022 - Classifieds
June-July 2022 - Social Hubs
June-July 2022 - 51
June-July 2022 - 52
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