June/July 2023 - 15
seeing this gap becoming increasingly
larger, which is an opportunity for
operators. Single serve is the format
of choice. It is a one-click coffee
experience that everyone loves. "
Sustainability
The entire panel agreed that sustainability
was a major issue when it
comes to single-serve coffee. " Single
serve is inherently wasteful, " said
Franklin. " We are trying to solve that,
but we are competing with ourselves a
bit. Consumers want single serve, and
we need to offer it, so the sustainability
part is challenging. "
Anne Djerai, CEO, Metropolis
Coffee Company, added, " I agree with
the wastefulness of single serve. It is a
problem that is not going away, but we
need to innovate ourselves out of it. "
Why evolve?
One relevant aspect of the topic was
stated in the session summary - Why
should you evolve your single-serve
offerings? The reasons provided were:
* Differentiation: Your clients expect
you to be coffee experts and bring
innovative solutions.
* ·Deepen engagement: Coffee
has always been a unifier and
contributes to productivity and
collaboration.
* Revenue opportunities: More craft
options onsite mean fewer dollars
spent on the outside.
* For roasters: Many trends are built
in the modern workplace. That
environment can be a great entry
to your brand.
* Brand alignment: No matter where
you are in this chain, you deepen
commitment to your brand by
partnering with companies who
match your values.
Check out Automatic Merchandiser's
Vending & OCS Nation podcast,
hosted by Bob Tullio, for more on the
recent NAMA educational sessions. ■
About the author
VendingMarketWatch.com
contributing editor and
industry consultant Bob
Tullio is a content specialist
who advises operators in
the convenience services
industry on how to build a
successful business from
the ground up and advises suppliers on
how to successfully connect with operators.
Tullio's YouTube channel, b2b Perspective,
is designed to " elevate your business in
two minutes. " Visit www.tulliob2b.com or
email bob@tulliob2b.com.
2307AUTM_BorgAndOverstrom.indd 1
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June/July 2023 * VendingMarketWatch.com 15
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June/July 2023
Table of Contents for the Digital Edition of June/July 2023
Editor’s Note
Industry News
Industry experts weigh in on OCS equipment trends
State of the Industry Annual Report
The 2023 Most Influential Women in Convenience Services Awards
Unattended retail technology is pushing the industry forward
The art of optimization
Social Hubs
June/July 2023 - PCOV1
June/July 2023 - PCOV2
June/July 2023 - 1
June/July 2023 - 2
June/July 2023 - 3
June/July 2023 - 4
June/July 2023 - 5
June/July 2023 - Editor’s Note
June/July 2023 - 7
June/July 2023 - Industry News
June/July 2023 - 9
June/July 2023 - Industry experts weigh in on OCS equipment trends
June/July 2023 - 11
June/July 2023 - 12
June/July 2023 - 13
June/July 2023 - 14
June/July 2023 - 15
June/July 2023 - State of the Industry Annual Report
June/July 2023 - 17
June/July 2023 - 18
June/July 2023 - 19
June/July 2023 - 20
June/July 2023 - 21
June/July 2023 - 22
June/July 2023 - 23
June/July 2023 - The 2023 Most Influential Women in Convenience Services Awards
June/July 2023 - 25
June/July 2023 - 26
June/July 2023 - 27
June/July 2023 - 28
June/July 2023 - 29
June/July 2023 - 30
June/July 2023 - 31
June/July 2023 - 32
June/July 2023 - 33
June/July 2023 - Unattended retail technology is pushing the industry forward
June/July 2023 - 35
June/July 2023 - 36
June/July 2023 - 37
June/July 2023 - 38
June/July 2023 - 39
June/July 2023 - The art of optimization
June/July 2023 - 41
June/July 2023 - 42
June/July 2023 - 43
June/July 2023 - 44
June/July 2023 - 45
June/July 2023 - 46
June/July 2023 - 47
June/July 2023 - 48
June/July 2023 - 49
June/July 2023 - Social Hubs
June/July 2023 - 51
June/July 2023 - 52
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