June/July 2023 - 43

vending machines. As a part of
his optimization plan, he sought
to implement credit card readers,
but he wanted to avoid financing
the project until he was sure the
technology could be seamlessly
incorporated into the routes. In
2013, Owen came up with an
outside-of-the-box solution to
introduce Cantaloupe's VMS. " I
didn't want to outlay the cash in
order to see all of the benefits. So I
asked Cantaloupe if I could demo
their software on just one route and
keep all of the machines offline, "
he said. Cantaloupe offered him a
30-day free trial, which gave Owen
plenty of time to restructure his
routes for maximum efficiency and
profitability. The operator was then
able to slowly roll out the readers
onto all of the machines.
According to Owen, the biggest
benefit of integrating Cantaloupe's
VMS was planogramming and
scheduling. The integrated
documenting system saved the route
runner an extra trip to complete the
delivery, reducing time spent per
stock by up to 40%. " Back then, you
would have to go into the account,
collect the cash, inventory the
machine, go back to the truck, pick
everything, and then go back in. Now,
once you walk in, all you have to do
is collect the money and stock the
machines. Everything is done in one
trip and in much less time. We also
know and have a record of which
products go where in the machines,
allowing us to keep much better
control of things remotely, " he said.
C&S continues to advance its
technological capabilities to offer the
most user-friendly experience for
both its employees and its customers.
For its customers, C&S has a QR
code on all of its vending machines
to easily submit reviews, request
service and offer product ideas. The
vending machines are equipped
with contactless payment to make
transactions as easy as possible.
THE PEOPLE WANT COFFEE!
Owen saw that C&S was leaving
money on the table with its tunnelvision
focus on vending, so he
started making the push for office
coffee service (OCS). During Owen's
first few years with the company,
C&S supplied a simple air pot and
brewer setup.
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2307AUTM_Automated Retail Technologies.indd 1
June/July 2023 * VendingMarketWatch.com 43
http://www.justbakedkiosk.com http://www.VendingMarketWatch.com
June/July 2023

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