June/July 2023 - 46

C&S Vending matches snack and coffee service to location tastes and spaces.
16 strong and is fully operational.
" Before COVID, it was a little more
chaotic, " he said. " We weren't properly
organized for growth. Structurally,
we're in a much better place. We're
much more ready to grow. "
Prior to the pandemic, C&S had
separate routes for vending and
pantry/OCS. With time on his hands,
Owen re-trained his drivers to cover
all facets of the business. In doing
this, C&S was able to service its
customers more frequently - and the
customers loved it. The simple tweak
killed two birds with one stone:
Delivery routes became significantly
more efficient, and the customer
experience was elevated.
A NOT-SO-SMALL
FAMILY BUSINESS
Over the years, C&S has acquired a
handful of small, typically one-man
operations. When looking at a business
to buy out, Owen ensures it is a strong
strategic step forward. " Sometimes,
we don't even buy companies for
their routes or customers, " he
46 Automatic Merchandiser * June/July 2023
From left, Tommie, Eric, and Robert Lomas and his wife Tatiana Ramirez are key players
on C&S Vending's team of customer-focused professionals.
explained. " For example, we bought
a company that was essentially just
for equipment. They had an insane
amount of equipment, something like
50 snack machines. "
Today, C&S Vending operates six
routes, which cover 250 accounts.
To continue growing, Owen
ensures the company maintains
its uncompromising dedication to
customer service that allowed it to
achieve success in the first place. " We
hear from our customers all the time
that many larger companies don't
even pick up the phone, " he said.
" People call us, we pick up the phone.
I'll answer emails at midnight! It's
really that simple. That sets us apart. "

June/July 2023

Table of Contents for the Digital Edition of June/July 2023

Editor’s Note
Industry News
Industry experts weigh in on OCS equipment trends
State of the Industry Annual Report
The 2023 Most Influential Women in Convenience Services Awards
Unattended retail technology is pushing the industry forward
The art of optimization
Social Hubs
June/July 2023 - PCOV1
June/July 2023 - PCOV2
June/July 2023 - 1
June/July 2023 - 2
June/July 2023 - 3
June/July 2023 - 4
June/July 2023 - 5
June/July 2023 - Editor’s Note
June/July 2023 - 7
June/July 2023 - Industry News
June/July 2023 - 9
June/July 2023 - Industry experts weigh in on OCS equipment trends
June/July 2023 - 11
June/July 2023 - 12
June/July 2023 - 13
June/July 2023 - 14
June/July 2023 - 15
June/July 2023 - State of the Industry Annual Report
June/July 2023 - 17
June/July 2023 - 18
June/July 2023 - 19
June/July 2023 - 20
June/July 2023 - 21
June/July 2023 - 22
June/July 2023 - 23
June/July 2023 - The 2023 Most Influential Women in Convenience Services Awards
June/July 2023 - 25
June/July 2023 - 26
June/July 2023 - 27
June/July 2023 - 28
June/July 2023 - 29
June/July 2023 - 30
June/July 2023 - 31
June/July 2023 - 32
June/July 2023 - 33
June/July 2023 - Unattended retail technology is pushing the industry forward
June/July 2023 - 35
June/July 2023 - 36
June/July 2023 - 37
June/July 2023 - 38
June/July 2023 - 39
June/July 2023 - The art of optimization
June/July 2023 - 41
June/July 2023 - 42
June/July 2023 - 43
June/July 2023 - 44
June/July 2023 - 45
June/July 2023 - 46
June/July 2023 - 47
June/July 2023 - 48
June/July 2023 - 49
June/July 2023 - Social Hubs
June/July 2023 - 51
June/July 2023 - 52
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