junejuly2024 - 28
According to William Duprey,
vice president of sales at de Jong
Duke, the company is focused on
innovation and technology from a
number of directions, including an
improved brewing mechanism, an
easier service menu on the machines
for customizing drink options,
the menu layout and for receiving
machine alerts.
In addition, de Jong Duke's
ConnectMe technology, created
by its own in-house programmers
and development team, allows
operators to communicate with
machines from a smartphone or a
laptop, was introduced in 2013.
According to product manager
Karen Borucki, the capabilities
and usage of the software has
advanced in the past two years.
" By having ConnectMe,
Stand out from the crowd
with sparkling water on tap.
operators can organize their
business remotely, pushing
software updates and recipe files,
and then also managing any type
of images or video uploads to the
machines if they choose to do
that, as well as pulling reports, "
she said. " This allows the
operator to function proactively,
instead of waiting for the end
user to call them, so they're
able to reduce their service calls
and address them immediately.
Within ConnectMe, we even
have built in communication
with machine parts. So, operators
can take that proactive approach
by finding out what spare parts
they might need in the field and
have the repair completed in a
single service call. "
Borucki said that AI is
Sophisticated drinking water solutions
for people with impeccable taste.
Sustainably sourced sparkling, hot
and ambient filtered water on tap.
Excellence in every pour.
sales@borgandoverstrom.com +1 (212) 251-6214
borgandoverstrom.com
VISIT VIRTUAL
SHOWROOM
already playing a role at de
Jong Duke, and it will become
increasingly important in the
future. " Adaptive energy saver is
a feature on our machines that
is using a smart scheduler for
the energy save mode. It learns
the behavior of a machine on
location. Every 12 weeks, we're
able to update that information, "
she said, adding that AI will
bring machine by machine
predictive product ordering into
play in the future. ■
2407AUTM_BorgAndOverstrom.indd 1
28 Automatic Merchandiser * June/July 2024
5/21/24 3:24 PM
http://www.borgandoverstrom.com
https://eu1.hubs.ly/H09byPY0
junejuly2024
Table of Contents for the Digital Edition of junejuly2024
VendingMarketWatch.com Online Exclusives
Editor's Note – With a full recovery, the future is bright
Industry News
OCS Update: 4 key observations from the NAMA Show 2024
Automatic Merchandiser's 2024 Most Influential Women in Convenience Services
2023 Full Recovery: The Industry Sets a Revenue Benchmark High
There is no shortage of innovation and technology in the OCS space
Hot food vending
Success Story – Open for business
Social Hubs
junejuly2024 - CoverTip1
junejuly2024 - CoverTip2
junejuly2024 - 1
junejuly2024 - 2
junejuly2024 - 3
junejuly2024 - VendingMarketWatch.com Online Exclusives
junejuly2024 - Editor's Note – With a full recovery, the future is bright
junejuly2024 - Industry News
junejuly2024 - 7
junejuly2024 - 8
junejuly2024 - 9
junejuly2024 - OCS Update: 4 key observations from the NAMA Show 2024
junejuly2024 - 11
junejuly2024 - Automatic Merchandiser's 2024 Most Influential Women in Convenience Services
junejuly2024 - 13
junejuly2024 - 14
junejuly2024 - 15
junejuly2024 - 16
junejuly2024 - 17
junejuly2024 - 18
junejuly2024 - 19
junejuly2024 - 2023 Full Recovery: The Industry Sets a Revenue Benchmark High
junejuly2024 - 21
junejuly2024 - 22
junejuly2024 - 23
junejuly2024 - 24
junejuly2024 - 25
junejuly2024 - There is no shortage of innovation and technology in the OCS space
junejuly2024 - 27
junejuly2024 - 28
junejuly2024 - 29
junejuly2024 - Hot food vending
junejuly2024 - 31
junejuly2024 - Success Story – Open for business
junejuly2024 - 33
junejuly2024 - 34
junejuly2024 - 35
junejuly2024 - 36
junejuly2024 - 37
junejuly2024 - 38
junejuly2024 - 39
junejuly2024 - 40
junejuly2024 - 41
junejuly2024 - Social Hubs
junejuly2024 - 43
junejuly2024 - 44
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