november2023 - 10

OCS UPDATE
Credit: New Africa/Shutterstock.com
In 2022, there was a growing sense of optimism
about the coming year, as operators were sure that
office populations would at least be back to 70%,
but that big increase has not yet materialized.
By Bob Tullio, Contributing Editor
IT WAS A POPULAR POST-PANDEMIC LINE AMONG
convenience services operators at the 2022 Coffee, Tea and
Water Show: " 70% will be the new normal when it comes
to office population. " Most operators would be thrilled by
that number today. The good news: CNBC reported in
September, " 90% of companies say they'll return to the
office by the end of 2024 - but the 5-day commute is 'dead,'
experts say. The debate over whether to return to the office
is far from settled - and yet, the push to get employees
back to the office is getting more aggressive. " Who knows
10 Automatic Merchandiser * November 2023
what the 90% return to the office will really look like.
In the meantime, just as they have over the past three
years, OCS operators are doing their best to survive and
be profitable. They have shown remarkable resilience and
flexibility and will need to maintain that mindset while they
wait to see if something resembling what CNBC is predicting
will come to fruition.
Operators have shared during Automatic Merchandiser's
webinars and in Automatic Merchandiser's Vending & OCS
Nation podcasts how they are dealing with the new normal
in the OCS business, with the office population at about
50% of where it once was.
RETOOLING
Like many operators, Dan Welch of World Cup Coffee in
Portland has tried several things to keep his company strong.
" Everybody had to come up with an idea to pay rent. We
tried to bolster our online sales and that really didn't work

november2023

Table of Contents for the Digital Edition of november2023

Editor's Note – Technology is key
Industry News
OCS Update: How operators are dealing with the new normal in the OCS business
The 2023 Pros to Know Awards
Cashless Payment Systems
Beyond Hydration: Top 3 consumer beverage trends
AI in convenience services
Operation Profile – Homegrown Success
Social Hubs
november2023 - CoverTip1
november2023 - CoverTip2
november2023 - 1
november2023 - 2
november2023 - 3
november2023 - 4
november2023 - 5
november2023 - Editor's Note – Technology is key
november2023 - 7
november2023 - Industry News
november2023 - 9
november2023 - OCS Update: How operators are dealing with the new normal in the OCS business
november2023 - 11
november2023 - The 2023 Pros to Know Awards
november2023 - 13
november2023 - 14
november2023 - 15
november2023 - 16
november2023 - 17
november2023 - 18
november2023 - 19
november2023 - 20
november2023 - 21
november2023 - Cashless Payment Systems
november2023 - 23
november2023 - 24
november2023 - 25
november2023 - Beyond Hydration: Top 3 consumer beverage trends
november2023 - 27
november2023 - 28
november2023 - 29
november2023 - AI in convenience services
november2023 - 31
november2023 - Operation Profile – Homegrown Success
november2023 - 33
november2023 - 34
november2023 - 35
november2023 - 36
november2023 - 37
november2023 - 38
november2023 - 39
november2023 - 40
november2023 - 41
november2023 - Social Hubs
november2023 - 43
november2023 - 44
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