november2023 - 3

CONTENTS
NOVEMBER 2023
Features
10
OCS Update:
How operators are dealing
with the new normal in the
OCS business
In 2022, there was a growing sense of
optimism about the coming year, as
operators were sure that office populations
would at least be back to 70%, but that big
increase has not yet materialized.
12
The 2023 Pros
to Know Awards
Honoring individuals and
teams for their achievements in
promoting industry innovation
and future growth.
Operation Profile
32
22
Homegrown
Success
Kansas City-based Quality Vending
keeps family and community at the heart
of its third-generation success.
Cashless payment systems
As demand for cashless payment grows,
operators have multiple hardware and
software options.
26
Beyond hydration:
Top 3 consumer
beverage trends
Today's consumers are wanting
functional beverages that have
added benefits, looking for
options in dairy alternative
beverages, and showing a
growing interest for mocktails
in micro markets.
30
AI in convenience
services
From more engaging smart vending
machines to machine learning for
tracking inventory and buying
patterns, artificial intelligence offers
a range of advanced technology
solutions for operators.
Departments
6 Editor's Note
On the cover: (From left to right): Carl Miceli, Sam Hagan,
Dominic Miceli, and Dean Prather with Quality Vending
Follow us at
Facebook/VendingMarket @VendingMagazine
8 Industry News
A roundup of the latest
news and events
linkedin.com/
company/2233840
42 Social Hubs
What's happening in the
industry on social media
November 2023 * VendingMarketWatch.com 3

http://www.facebook.com/VendingMarket http://www.x.com/VendingMagazine http://www.linkedin.com/company/2233840 http://www.VendingMarketWatch.com

november2023

Table of Contents for the Digital Edition of november2023

Editor's Note – Technology is key
Industry News
OCS Update: How operators are dealing with the new normal in the OCS business
The 2023 Pros to Know Awards
Cashless Payment Systems
Beyond Hydration: Top 3 consumer beverage trends
AI in convenience services
Operation Profile – Homegrown Success
Social Hubs
november2023 - CoverTip1
november2023 - CoverTip2
november2023 - 1
november2023 - 2
november2023 - 3
november2023 - 4
november2023 - 5
november2023 - Editor's Note – Technology is key
november2023 - 7
november2023 - Industry News
november2023 - 9
november2023 - OCS Update: How operators are dealing with the new normal in the OCS business
november2023 - 11
november2023 - The 2023 Pros to Know Awards
november2023 - 13
november2023 - 14
november2023 - 15
november2023 - 16
november2023 - 17
november2023 - 18
november2023 - 19
november2023 - 20
november2023 - 21
november2023 - Cashless Payment Systems
november2023 - 23
november2023 - 24
november2023 - 25
november2023 - Beyond Hydration: Top 3 consumer beverage trends
november2023 - 27
november2023 - 28
november2023 - 29
november2023 - AI in convenience services
november2023 - 31
november2023 - Operation Profile – Homegrown Success
november2023 - 33
november2023 - 34
november2023 - 35
november2023 - 36
november2023 - 37
november2023 - 38
november2023 - 39
november2023 - 40
november2023 - 41
november2023 - Social Hubs
november2023 - 43
november2023 - 44
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