november2023 - 30

TECHNOLOGY
in
convenience
services
From more engaging smart vending machines to machine learning
for tracking inventory and buying patterns, artificial intelligence
offers a range of advanced technology solutions for operators.
By Molly Rogers, Managing Editor
T
ECHNOLOGICAL INNOVATIONS IN ARTIFICIAL
intelligence are making vending machines more
efficient and engaging to use. AI advancements
can also help operators track inventory, optimize
routes, track machine issues, prevent malfunctions and
analyze buying patterns to determine the right products at
the right location for the right customer. These are just a
few examples of how AI companies are offering solutions
to help operators in the convenience services industry,
specifically for vending machines and micro markets.
In the 2023 NAMA Show educational session,
Technologies Trending in Convenience Services, panelists
discussed the impact of artificial intelligence in the
convenience services industry. Paresh Patel, founder and
CEO of PayRange, compared the sentiments of AI to when
the internet was in its infancy. He said that every company
is trying to integrate it into their products, and for the
vending industry, it can be used in several ways, such as
customer service support, merchandising and pre-kitting,
which can all be beneficial to operators.
Carly Furman, CEO of Nayax, discussed how Nayax
is using AI in card payment options, such as utilizing
transaction data and offering value to customers through
personalized loyalty programs. And, John Hickey,
30 Automatic Merchandiser * November 2023
co-founder and president of Tech 2 Success, which offers
IT services such as cloud migrations and management,
e-commerce solutions and vending technology solutions,
explained how AI can be used for customer data sales
retention or reducing defects in machines to operate more
efficiently. He added that using a data analyst may be helpful
in understanding what technology can do for specific needs.
AI-POWERED VENDING MACHINES
Hivery is a technology company that provides advanced
systems for AI-powered vending machines. Hivery Enhance
helps vending machine operators by applying machine
learning to the data directly from a VMS. Hivery Enhance
can also optimize planograms for each vending machine in
a fleet. In 2018, Reyes Coca-Cola Bottling teamed up with
Hivery for a pilot program with impressive results - 15%
fewer restocking trips and 6% in additional revenues.
Harman Digital Transformation Solutions is another
company that is taking AI even further by offering a
voice-activated vending machine with conversational
intelligence and advanced payment options. By combining
conversational AI with digital kiosk technology, customers
can use self-service solutions without touching the screen.
Harman's eNOVA features Automatic Speech Recognition

november2023

Table of Contents for the Digital Edition of november2023

Editor's Note – Technology is key
Industry News
OCS Update: How operators are dealing with the new normal in the OCS business
The 2023 Pros to Know Awards
Cashless Payment Systems
Beyond Hydration: Top 3 consumer beverage trends
AI in convenience services
Operation Profile – Homegrown Success
Social Hubs
november2023 - CoverTip1
november2023 - CoverTip2
november2023 - 1
november2023 - 2
november2023 - 3
november2023 - 4
november2023 - 5
november2023 - Editor's Note – Technology is key
november2023 - 7
november2023 - Industry News
november2023 - 9
november2023 - OCS Update: How operators are dealing with the new normal in the OCS business
november2023 - 11
november2023 - The 2023 Pros to Know Awards
november2023 - 13
november2023 - 14
november2023 - 15
november2023 - 16
november2023 - 17
november2023 - 18
november2023 - 19
november2023 - 20
november2023 - 21
november2023 - Cashless Payment Systems
november2023 - 23
november2023 - 24
november2023 - 25
november2023 - Beyond Hydration: Top 3 consumer beverage trends
november2023 - 27
november2023 - 28
november2023 - 29
november2023 - AI in convenience services
november2023 - 31
november2023 - Operation Profile – Homegrown Success
november2023 - 33
november2023 - 34
november2023 - 35
november2023 - 36
november2023 - 37
november2023 - 38
november2023 - 39
november2023 - 40
november2023 - 41
november2023 - Social Hubs
november2023 - 43
november2023 - 44
https://www.nxtbook.com/endeavor/automaticmerchandiser/november2024
https://www.nxtbook.com/endeavor/automaticmerchandiser/septemberoctober2024
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2024
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2024
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2024
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2024
https://www.nxtbook.com/endeavor/automaticmerchandiser/november2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/april-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/november-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/april_2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/december-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
https://www.nxtbookmedia.com