november2023 - 37

The turning point came when one
of Quality Vending's largest customers
wanted to transition from traditional
vending to micro markets. " We were
very transparent that we were not a
player in that space yet, " Dean noted.
" Ultimately, the customer decided that
they didn't want to be our guinea pig,
and we ended up parting ways. "
Sam Hagan, Carl's son-in-law
who serves as business development
manager at the company, says it
was not a lesson lost on them.
With the loss of a major client to
one of America's largest vending
conglomerates, Quality Vending
accepted that it was time to add micro
markets to its service lines.
" Our industry is constantly
evolving, " Sam said. " So, we, as a
company also need to evolve, whether
we like it or not. It's a constant
learning curve. "
GROWTH MINDSET AND A
THIRD GENERATION
Today, learning is a big part of Quality
Vending and Coffee's gameplan. In
addition to Sam who leads business
development and marketing, Carl's son
Dominic Miceli, and his son-in-law
Jeremy " J.D. " Warman, are part of the
talented team - the third generation -
to help lead and grow the company.
Joining in 2010, J.D. supervises
the route sales and service team for
the company's 12 vending and coffee
routes. Dominic, who joined in 2014,
manages inventory and warehouserelated
operations. Sam, who started
in 2017, leads the company's business
development and marketing. Don, who
retired in 2010, remains a daily visitor
- and an exemplary role mode - to the
team who is carrying on his legacy.
In recent years, Quality Vending's
27 dedicated staff members have
forged ahead, eyes wide open, to
ensure a company that is ahead of the
curve and leading the way in industry
best practices and innovation.
2207AUTM_Lock America.indd 1
November 2023 * VendingMarketWatch.com 37
6/1/22 2:49 PM
Quality Vending's Khary Mosby pulling soda.
In 2020, the company moved to a
25,000-square-foot facility. The new
site includes a full-on pre-kitting
operation with LightSpeed technology.
Its vending sales and OCS continue to
expand as well as its company-branded
Qmart Break Place micro markets.
And, for the earlier mentioned
customer who parted ways with
Quality Vending? Having proven
themselves more than capable of
providing high-quality micro markets,

http://www.laigroup.com http://www.VendingMarketWatch.com

november2023

Table of Contents for the Digital Edition of november2023

Editor's Note – Technology is key
Industry News
OCS Update: How operators are dealing with the new normal in the OCS business
The 2023 Pros to Know Awards
Cashless Payment Systems
Beyond Hydration: Top 3 consumer beverage trends
AI in convenience services
Operation Profile – Homegrown Success
Social Hubs
november2023 - CoverTip1
november2023 - CoverTip2
november2023 - 1
november2023 - 2
november2023 - 3
november2023 - 4
november2023 - 5
november2023 - Editor's Note – Technology is key
november2023 - 7
november2023 - Industry News
november2023 - 9
november2023 - OCS Update: How operators are dealing with the new normal in the OCS business
november2023 - 11
november2023 - The 2023 Pros to Know Awards
november2023 - 13
november2023 - 14
november2023 - 15
november2023 - 16
november2023 - 17
november2023 - 18
november2023 - 19
november2023 - 20
november2023 - 21
november2023 - Cashless Payment Systems
november2023 - 23
november2023 - 24
november2023 - 25
november2023 - Beyond Hydration: Top 3 consumer beverage trends
november2023 - 27
november2023 - 28
november2023 - 29
november2023 - AI in convenience services
november2023 - 31
november2023 - Operation Profile – Homegrown Success
november2023 - 33
november2023 - 34
november2023 - 35
november2023 - 36
november2023 - 37
november2023 - 38
november2023 - 39
november2023 - 40
november2023 - 41
november2023 - Social Hubs
november2023 - 43
november2023 - 44
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