STATE OF THE OFFICE COFFEE SERVICE INDUSTRY Strong Sales And Upscale Products CHART 2: Operator sales change, 5-year review Fuel Continued Growth In OCS ● Sales Rose ● Sales Declined ● No change 7.7% 7.7% 2014/15 7.7% 9.1% 78.4% 10.4% 2014/15 BILLIONS OF DOLLARS 10.4% 17.2% 4 3 3.73 3.93 78.4% 72.4% 4.50 4.75 1 0 09-10 5.4 11-12 12-13 13-14 Automatic Merchandiser * September 2019 14-15 15-16 72.2% 8% 72.2% 17-18 2017/18 20% 2017/18 16-17 8% 68.4% 16.7% 2016/17 20% 16.7% 11.1% 5.71 68.4% 2015/16 10-11 11.1% 9.1% 72.4% 2016/17 2016/17 5.1 4.96 68.4% 2015/16 2015/16 22.9% 4.33 11.1% 16.7% 2 2014/15 16 4.12 2015/16 22.9% 17.2% 2014/15 CHART 1: OCS revenues - 10-year history 7.7% 72.4% 2014/15 78.4% O 5 22.9% 17.2% CS revenues continue to climb, reaching a new high of $5.71 billion, 10.4% 13.9% according to nearly 100 respondents of our annual State of the Office Cof22.9% 7.7% survey (chart 1). Seventy-two fee Service Industry percent of respondents 17.2% reported an increase in the number of locations served (chart not shown), accom9.1% panied by a necessary increase in OCS steady growth 78.4%staff (chart 11), showing 72.4% over the previous year. 6 10.4% 13.9% 9.1% By Abby White, editor 13.9% 17.2% 78.4% 13.9% OCS operators report that customers want more variety and upscale options 10.4% 13.9% 72% 2018/19 18-19 Images by Dreamstime and iStock