STATE OF THE OFFICE COFFEE SERVICE INDUSTRY A New High for OCS in CHART 2: Operator sales change, 5-year review ● Sales rose ● Sales declined ● No change 10.4% 22.9% 17.2% 9.1% 72.4% 2 19 10.4% 2015/16 2016/ 11.1% 22.9% 17.2% 16.7% 9.1% 72.4% 68.4% 2015/16 10.4% Our annual State of the Office Coffee Service Industry report recalls 22.9% 17.2% and business growth a year marked by strong revenues 72.4% T 72.4% BILLIONS OF DOLLARS 17.2% 4 3 3.93 4.12 4.33 4.50 4.75 4.96 16.7% 72.4% 68.4% 1 10-11 2016/17 11-12 12-13 13-14 5.97 5.71 20% Automatic Merchandiser * September 2020 15-16 8% 72% 10% 72% 2018/19 2017/18 14-15 10% 20% 8% 72.2% 2 0 5.4 5.1 2018/ 2017/18 2018/19 2017/18 9.1% 2015/16 20 11.1% 22.9% 5 72.2% 72.2% 2016/17 6 10.4% 20% 8% 68.4% 68.4% 2017/1 11.1% 16.7% he year 2019 marked a new high for office coffee service (OCS)2016/17 with 2015/16 revenues climbing to $5.97 billion, a 4.8% gain over 2018. While 64% of operators who participated in the survey reported that the 10.4% 11.1% 22.9% over the previous year and number of locations served in 2019 increased 17.2% 16.7% 45% also added to their staff to cover these locations (chart 11), this was 9.1% a slightly smaller gain than seen in last year's survey results. 2015/16 CHART 1: OCS revenues - 10-year history 2016/17 9.1% By Abby White, Editor 7 16-17 17-18 18-19 90% 2019/20 19-20 Images: 601887 | TJavarman | Dreamstime 131105582 | Chernetskaya | Dreamstime 160369604 | Mr Cardholder | Dreamstime 183243866 | kyoshino | Getty Images 2019/2