CONTENTS SEPTEMBER 2020 Features 12 16 Success Story 28 20 Dependable Vending: More Than Just a Name Stirring It Up Plant-based creamers and functional flavors replicate coffeehouse favorites as employees return to the office and employers strive to keep them happy, safe and on-site Snack Attack Quarantine snacking surge fuels vending and micro market momentum as workplaces reopen 2019: A New High for OCS Our annual State of the Office Coffee Service Industry report recalls a year marked by strong revenues and business growth How Dependable Vending used technology - and micro markets - to expand service offerings throughout its large territory in Southern California 36 Departments 6 Editor's Note Looking back to look forward 8 Industry News A roundup of the latest, biggest news Small Operations: Surveys & Signs Two easy ways to increase sales in your vending machines 10 OCS Update Five ways to survive 27 Social Hubs What's happening in the industry on social media 37 Classifieds On the cover: Zachary Oliver, vice president, and Patrick Maule, general manager, at Dependable Vending's headquarters in Southern California. September 2020 * VendingMarketWatch.com 3http://www.VendingMarketWatch.com