Automatic Merchandiser - 32

Like every operation, Dependable Vending had to
incorporate new protocols to operate during the COVD-19
pandemic. Maule explained that the company implemented
appropriate safety and sanitization protocols in the warehouse, for delivery drivers, and in the field when employees
are visiting clients.
"Our customers have their restrictions and rules and
regulations as well," Maule continued. "We have to go in
certain doors, see certain people, get temperature checks.
We limit to a certain number of our personnel to let in and
let out."
"Obviously, we're essential and we've got to continue to
operate, but Patrick has been great in terms of creating a
lot of the processes and procedures that we're following,"
Oliver added. "But, ultimately, I think the key is making
sure that we compartmentalize. So, as an example, with our
drivers, we've switched them from clocking in and sharing
a time clock to them clocking in on their iPad by downloading an app.
"People who operate in one building stay there as much
as possible and don't cross over," he continued. "As drivers
come back, they get a new set of gloves. They really don't
touch anything; we compartmentalize and the product

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The big thing is, we're just trying to limit
the contact that we have as much as
possible, and transitioning a lot of stuff
electronically, as much as we can."
Zachary Oliver, vice president of Dependable Vending

comes back, it gets put away, but nobody touches it for
12-24 hours. The big thing is we're just trying to limit the
contact that we have as much as possible, and transitioning
a lot of stuff electronically, as much as we can."
"We've eliminated any external personnel from coming
into our building or our offices," Maule added, noting that
instead of meeting in person, the company conducts virtual
meetings through Zoom or Microsoft Teams. "No brokers
have come by, only the delivery people, but they're usually
kept at the dock and the products are brought in. Any brokers who need to produce samples mail them in."

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Automatic Merchandiser * September 2020

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Automatic Merchandiser

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