septemberoctober2024 - 28

STATE OF THE OFFICE COFFEE SERVICE INDUSTRY REPORT
Despite inflation-driven
headwinds, the
OCS market
grows again
Sales climbed in 2023, with a 25% increase
over the previous year's revenue.
by Linda Becker
Valentyn Volkov / Shutterstock
I
2
3
4
5
6
1
14-15
15-16
16-17
17-18
N SOME WAYS, THE COVID-19
pandemic seems a distant
memory: everyday life has
returned to normal, with
crowded airports and other
transportation venues, full
classrooms and sold-out social and
sporting events. Yet in the workplace,
work-from-home shifts triggered
by the pandemic have yielded
permanent change. According
to the Bureau of Labor Statistics,
CHART 1: OCS revenues - 10-year history
4.75
4.96
5.1
5.4
5.71
5.97
nearly 20% of workers performed
their roles remotely or via telework
in 2023. What's more, demand for
remote work remains high, with 98%
of respondents to a Buffer survey
saying they would like to work
remotely at least some of the time.
Does this mean that opportuni3.11
2.49
2.05
1.5
18-19
19-20 20-21 21-22 22-23 23-24
CHART 2: Operator sales change, 5-year review
10%
8%
2%
20%
7%
16%
90%
90%
75%
64%
73%
5%
20%
20%
ties for building an exceptional office
coffee service business are a thing
of the past? Of course not! As the
pandemic receded, many companies
- more than 50%, according to
a study by Resume Builder - had
already instituted return-to-office
plans by the end of 2023, and nearly
40% planned to put such policies in
place in 2024.
● Sales rose ● Sales declined ● No change
2019/20
2020/21
2021/22
2022/23
2023/24
28 Automatic Merchandiser * September/October 2024
Sales rose 73%
BILLIONS OF DOLLARS

septemberoctober2024

Table of Contents for the Digital Edition of septemberoctober2024

Editor's Note – September webinars on OCS and vending
Industry News
OCS Update – Follow up: The difference maker that defines elite sales pros
Success Story – Prime in Pantry
2024 40 Under 40 Awards
State of the Office Coffee Service Industry Report
Coffee trends center on deliveringf the experiences that customers seek
Social Hubs
septemberoctober2024 - CoverTip1
septemberoctober2024 - CoverTip2
septemberoctober2024 - 1
septemberoctober2024 - 2
septemberoctober2024 - 3
septemberoctober2024 - 4
septemberoctober2024 - Editor's Note – September webinars on OCS and vending
septemberoctober2024 - Industry News
septemberoctober2024 - 7
septemberoctober2024 - OCS Update – Follow up: The difference maker that defines elite sales pros
septemberoctober2024 - 9
septemberoctober2024 - 10
septemberoctober2024 - 11
septemberoctober2024 - Success Story – Prime in Pantry
septemberoctober2024 - 13
septemberoctober2024 - 14
septemberoctober2024 - 15
septemberoctober2024 - 16
septemberoctober2024 - 17
septemberoctober2024 - 2024 40 Under 40 Awards
septemberoctober2024 - 19
septemberoctober2024 - 20
septemberoctober2024 - 21
septemberoctober2024 - 22
septemberoctober2024 - 23
septemberoctober2024 - 24
septemberoctober2024 - 25
septemberoctober2024 - 26
septemberoctober2024 - 27
septemberoctober2024 - State of the Office Coffee Service Industry Report
septemberoctober2024 - 29
septemberoctober2024 - 30
septemberoctober2024 - 31
septemberoctober2024 - 32
septemberoctober2024 - 33
septemberoctober2024 - 34
septemberoctober2024 - 35
septemberoctober2024 - Coffee trends center on deliveringf the experiences that customers seek
septemberoctober2024 - 37
septemberoctober2024 - 38
septemberoctober2024 - 39
septemberoctober2024 - 40
septemberoctober2024 - 41
septemberoctober2024 - Social Hubs
septemberoctober2024 - 43
septemberoctober2024 - 44
septemberoctober2024 - 47
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https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2022
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https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
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https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
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