CONTENTS / APRIL 2020 p. 10 Communication is key to handling a truck tow or recovery promptly and safely. P. 22 Vehicles How fleets can benefit from today's 6x2 axle configurations Improved designs and increased availability of liftable pusher axles are making the 6x2 a more viable option for fleets. » How electric axles can further enhance fuel efficiency with 6x2 configurations p. 16 In The Bay With greater voltage comes greater responsibility Understanding the implications of higher voltages on heavy duty trucks is paramount to successfully navigating changes in commercial vehicle electrical systems. p. 22 » O N T H E CO V E R Knowing the aspect of weight distribution is key to good traction. P.10 Shop Operations How to manage unanticipated roadside events Handling the before, during, and after of an unexpected heavy duty vehicle tow or recovery. » Provide as much information as possible » Itemized billing checklist VIEWS FROM THE EXPERTS 36 Management Do you sabotage success? By Joel Levitt SPRINGFIELD RESOURCES 37 Economic Outlook Dealing with a natural disaster By Robert Dieli MACKAY & COMPANY SPOTLIGHT ON... 30 Amping up the voltage A look at how higher voltage electrical systems will impact the design and service of starters and alternators. 32 Getting the most out of fuel injection systems The industry pushes to obtain more power. P. 16 50 Guest Editorial NASTF steps into the world of heavy duty By Holly Wolfe NASTF Want to contribute? Contact us at editor@VehicleServicePros.com How to spot when there's a problem, address it, and how to maintain fuel injection systems for peak performance. D E PA R T M E N T S 8 Uptime Letter from the Editor The responsibilities of being an essential business 38 Fleet Parts & Components What's new in products for more efficient fleet operation. On the cover: Photo courtesy of Blaine Brothers 4 Fleet Maintenance | April 2020 43 Tools & Equipment A roundup of the latest tool and equipment offerings. 49 Classifieds