CONTENTS / AUGUST 2020 p. 12 Repair information is crucial to maintaining an efficient operation P. 18 Vehicles Considerations for winterizing vehicles Preparing for inclement winter weather can help fleets minimize unplanned downtime. » Storing unused vehicles over winter p. 18 » O N T H E CO V E R In The Bay Repair information resources to help drive technician productivity While technology is adding complexity to today's commercial vehicles, it is also making it easier for technicians to access the repair information they need more quickly. » How fleet technicians can access dealershiplevel repair information p. 24 VIEWS FROM THE EXPERTS 32 Management Shop Operations Extensive service networks to improve vehicle uptime A fleet relies on OE and third-party service providers to maintain and repair its trucks to keep them on the road, so choosing the right network is crucial. Guard against mental fallacies By Joel Levitt SPRINGFIELD RESOURCES Winter preparation helps reduce wear and tear P. 12 34 Diagnostics Scope diagnostics brings heavy duty electrical issues into focus By Gregg Wartgow CONTRIBUTING EDITOR SPOTLIGHT ON... 36 Training ASE Entry-Level Certification George Arrants 28 Keeping up with EGR systems It is important for fleets to understand the challenges of maintaining exhaust gas recirculation systems in order to best prepare their technicians for diagnostics and repairs. 30 The lowdown on grease Basic knowledge and best practices for keeping fleet vehicles properly lubricated. K&D TECHNICAL INNOVATIONS 46 Guest Editorial Service networks can help fleets improve uptime P. 24 Considerations when upgrading vehicles to steerable lift axles By Alan Kamies LINK MFG., LTD. Want to contribute? Contact us at editor@VehicleServicePros.com D E PA R T M E N T S FROM THE EDITORS 8 Uptime Wireless data and the future of Right to Repair 10 Editor's Note Information overload 4 Fleet Maintenance | August 2020 38 Fleet Parts & Components What's new in products for more efficient fleet operation. 41 Tools & Equipment A roundup of the latest tool and equipment offerings. On the cover: 1166996816 | Scharfsinn86 | Getty Images 45 Classifieds