august2022 - 14

is needed, " Murphy pointed out. " A
partnership between our shops,
third-party service providers, and
manufacturers enables the accurate
diagnosis and repair of technology
issues in the least amount of time
and with fewer obstacles. "
Simplification and consistency
also play a significant role. " We
are focused on step-by-step troubleshooting
that starts with basic
electrical
issues, " Murphy said.
and communication
" We also
take a cradle-to-grave approach in
order to effectively maintain these
technologies over their life span
and strive for uniformity by not
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Solutions for every job.
14 Fleet Maintenance | August 2022
boschdiagnostics.com/hd
» Velociti found that in 2021, nearly one in four service calls related to
onboard cameras were due to due to accidental damage or tampering.
Photo: Altom Transport
specifying many variations.
" As ADAS and other safety technologies
become increasingly integrated,
we are continually laying
the groundwork for upcoming
enhancements, " he added.
There's a general underestimation
about the level of activity
necessary to maintain technology,
according to Deryk Powell, president
and COO of Velociti. " If you
ask most fleets, they'd think the
numbers are low but in 2021, among
the more than 700,000 systems
we monitor through our VeloCare
technology health monitoring and
repair service, 19.4% required some
level of support. "
In 2021, 24.4% of the service
calls for onboard cameras made
by Velociti were due to accidental
damage or tampering. Among
those, broken windshields accounted
for a significant percentage of the
repairs. Another 20% resulted from
needing to remove the devices from
retired or wrecked trucks. Next on
the list were the rapidly growing
number of user devices and driver
apps, which accounted for 9.6% of
service needs. That number, Powell
noted, doubled from 2020.
Most important is a proactive
system that monitors connected
devices on vehicles and uses that
information to maximize uptime of
technology solutions. Introduced in
2012, Velociti's VeloCare Program
combines technology health monitoring,
field repair services, a tech
support call center, and inventory
management services for electronic
logging devices, vehicle telematics
systems, and in-cab video safety
solutions.
" Fleets invest in ADAS and other
technologies to improve productivity,
efficiency, safety, fuel economy,
driver satisfaction, and customer
service, " Powell stated. " When you
have a reactive approach, there's
an undetermined amount of time
between a failure, its discovery,
and then repair. When a technology
is offline, it negatively impacts
your return on investment, which
can also be compounded if your
in-house service operation doesn't
have the resources it needs to work
on those systems, especially when
the market for technicians is tight
and keeping up with core maintenance
needs is a big challenge. "
Another thing that can erode the
value of a technology and extend an
ROI is the current uncertainty with
the supply chain for parts, especially
electronic items. Centralizing
that effort with a service provider
can eliminate the need to purchase
and store more inventory than in
the past, Powell noted. That maintenance
partner can also supply
repair kits.
Setting up
a PM schedule
Measurable value can also be
realized when you address speed
of service.
" It starts with proactive monitoring,
which leads to more effective
troubleshooting, but also includes
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august2022

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