december2022 - 19

and people who have been doing this for 20 years, "
Purcell said. " But there comes the financial side of
it. You have to be able to get what you can afford,
but you also want to buy something that is going
to last you long term... Get what you can afford
and upgrade when you can. "
Kanitz related that as a manager, priorities go
beyond just upfront expenses.
" From a managerial standpoint,
the things that I'm
looking for are a little different
than what Chris is referring
to on a per-tech basis, "
he said. " We don't expect
our technicians to stomach
the expense of a specialized
breakout harness; the shop
is going to help in purchasing
and making the tooling
available. From my perspective,
I'm looking at one: safety.
Safety is a big one; whatever
we're going to buy, we want to
make sure that it is of quality,
and it is safe.
" Two: I'm going to look at
overall dependability and
the frequency of the usage, "
Kanitz continued. " Yes, cost
comes into play. But I always
say, 'You can't afford to buy
cheap,' because I don't want
to buy it four times; so, I may
spend a little bit more on that
front side.
" As a dealer, one of the other
things I look at a lot too is what
kind of warranty and support
are we going to get from a
tooling vendor, " Kanitz continued.
" If I have an issue with
something that fails, are they
going to be able to adequately
support it and service it?
Are they going to back us up?
If I'm going to spend several
thousand dollars on a tool, I
want to know that I'm going to
have service that goes with it
as well. "
Kanitz relayed his decision-making
process, saying
if two tools cost the same, he
wants to understand the return
he will yield, specifically in
opportunities to gain efficiency.
Cummings
additions, are crucial aspects in equipping the
service team.
" From the business perspective, we're always
looking at return on investment, " Cummings
concluded. " There are tools we don't use
frequently enough; sometimes it makes more
sense to sublet certain parts of a job out.
However, if we're confident we can make the
return, and if we need it, we get it. If we know
we can generate good business on a tool, cost is
not the overriding factor. It comes down to this:
Are we going to use it? What's the return? Then,
let's go out there and get the business. "
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agreed that
supplier support is a major
factor when it comes to determining
where to purchase. " I
want to know that we're doing
business with a supplier that is
going to be here, that has been
here, that I can depend upon, "
he said.
And beyond support,
Cummings said that understanding
the ROI, as well as
opportunities for business
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December 2022 | FleetMaintenance.com
PORTABLE PRODUCTIVITY
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SYSTEM WIDE
19
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december2022

Table of Contents for the Digital Edition of december2022
