diagnosticsupplement1022 - 13

hicles have up to 350 sensors that emit
a ton of data to help fleets' maintenance
and repair operations.
Because uptime is critical for fleets,
diagnostics have been designed to help
technicians analyze and repair equipment
faster. Diagnostics also can help
fleets track all sorts of vehicle information-from
low coolant sensors to different
severities of warnings, like " service
now " or " service soon, " to help shops
streamline efficiencies.
2.
Provide dedicated
triage areas
When it comes to identifying the root
cause of a problem with the vehicle, information
from the driver and the vehicle
itself are critical. Fleets and service
providers today are relying more and
more on remote diagnostic technologies
to initiate preliminary assessments of vehicles
as soon as they arrive at the shop.
In turn, effective triage processes are
the foundation of efficient maintenance
service practices. By quickly determining
a vehicle's needs or the reason for an issue,
shop throughput is enhanced, downtime
is minimized. The key is in knowing
all the information that is available to
service personnel and, if possible, setting
up triage bays.
At Riverside Transport, Pettit has set
up a quick-repair bay, so when a truck
comes in, he and his team could pull
fault codes quickly and begin to diagnose
the problem. If it's a quick repair,
Pettit strives to have the repair done
within an hour or less to get the truck
and driver back on the road. For repairs
that will take longer, the maintenance
team will begin looking for a loaner
truck to get the driver back on the road.
" You can alert
the planner to get
their loads covered and start doing
some other tasks in line with the down
truck, " Pettit explained. " But it all
starts with that first triage and first
pulling of the diagnostics, looking at
the fault codes, and then truly understanding
what kind of a scenario you
are up against. "
" I've worked with folks in the past
that have prioritized their workload on
a first-come, first-served basis, and I just
don't believe that is the right way to look
at fleet maintenance, " Pettit advised.
" You must have some priorities set as
far as drivers waiting and folks with
loads. That's something I would always
recommend-having the ability to get
those folks back on the road as quickly
as possible. "
Pettit emphasized the importance of
putting long repairs in a certain area of
the shop and having technicians designated
strictly to quick repairs in another
area, so drivers with trucks that might
have a 15-minute repair aren't stuck behind
others that will take hours.
" It just helps prioritize and get those
drivers back on the road, " he explained.
" It can help reduce your driver frustration
and turnover and help increase
the utilization of the equipment. I think
October 2022 * Fleet Diagnostics 13

diagnosticsupplement1022

Table of Contents for the Digital Edition of diagnosticsupplement1022

Taking a diagnostics-first approach to fleet management
The diagnostic mindset
Troubleshooting tools of the trade
Four ways the C-suite can improve diagnostics efficiency
Diagnostic technician retention tips
Diagnostics product guide
diagnosticsupplement1022 - 1
diagnosticsupplement1022 - 2
diagnosticsupplement1022 - Taking a diagnostics-first approach to fleet management
diagnosticsupplement1022 - The diagnostic mindset
diagnosticsupplement1022 - 5
diagnosticsupplement1022 - 6
diagnosticsupplement1022 - 7
diagnosticsupplement1022 - Troubleshooting tools of the trade
diagnosticsupplement1022 - 9
diagnosticsupplement1022 - 10
diagnosticsupplement1022 - 11
diagnosticsupplement1022 - Four ways the C-suite can improve diagnostics efficiency
diagnosticsupplement1022 - 13
diagnosticsupplement1022 - 14
diagnosticsupplement1022 - Diagnostic technician retention tips
diagnosticsupplement1022 - 16
diagnosticsupplement1022 - Diagnostics product guide
diagnosticsupplement1022 - 18
diagnosticsupplement1022 - 19
diagnosticsupplement1022 - 20
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