CONTENTS / JULY 2022 p. 8 Equipment On the road and over the air Remote programming updates are changing how fleets perform maintenance on trucks. And the technology is just in its infancy. p. 16 In The Bay The mating game Tractors and trailers were built to stay a happy couple, but even simple relationships can turn messy if not given enough attention. » Fifth wheel maintenance tips p. 20 » ON THE COVER Shop Operations Finders keepers An in-depth guide to recruiting and retaining the best and brightest commercial vehicle technicians. SPOTL IGHT ON... p. 30 Under Vehicle Taking the right angle With the right tools, training, and strategy, vehicle alignments can become a moneymaking machine for both repair shops and the fleets they service. p. 32 Technology Trends Acing the ASE certification process ASE's SVP of communications explains what professional credentials mean for technicians and the shops that employ them. p. 38 Technology & Maintenance Council Annual Meeting & Skills Contest Aiming for diagnostic excellence On location in Cleveland Letter From the Technology & Maintenance Council P. 39 TMC Fall Meeting How TMC works for you P. 40 Technology Cold chain melts for smart trailer tech P. 42 VMRS Equipment coding for the future P. 46 Recruiting, Photo: NVI training, and retention P. 20 SPEC IAL SEC TION V IEWS FROM THE EXPERTS 36 Diagnostics Remote diagnostics helping shops control downtime By Mindy Long CONTRIBUTING EDITOR 50 Guest Editorial How to build a solid technician pipeline By Ana Salcido NAVISTAR Want to contribute? Contact us at editor@FleetMaintenance.com DEPARTMENTS FROM THE EDITOR 6 Hitched Up Why are shops still a 'no woman's land'? 48 Fleet Parts & Components What's new in products for more efficient fleet operation. 49 Tools & Equipment A roundup of the latest tool and equipment offerings. 49 Classifieds Cover photo: John Hitch | Fleet Maintenance July 2022 | FleetMaintenance.com 3http://www.FleetMaintenance.com