july2022 - 35

stuff done right. While we all appreciate that it's a complicated situation
because of the technician shortage and the lack of time and energy to be
able to do that, it's still important to figure out a way to do that. And I don't
necessarily have the answer; I just know that if the shop is going to continue
to be successful and put out productive, efficient, and good work, training
and certification do need to be integral to that.
So how do we do that? A lot of the vehicle manufacturers and other
folks are offering training. Whether there's the ability for the shop to let
the individual go on-site,
through COVID, we learned
that there's a lot of online
training, a lot of virtual training
out there. Trying to figure
out a way to incorporate that
into the business-whether it's
lunch and learns, or whether
the shop can do something to
support the individual doing
it after work, or whether it's
a group session on the weekend-is
just really important
to make sure that training
stays in place.
The certification part is pretty
easy. It's a whole lot shorter
of a timeframe to get that
done in the sense that most
of our ASE tests are only an
hour long. We have multiple
opportunities to test, including
early evenings, and some
of our test centers have weekend
availability. There's a way
to fit that in a little bit more
easily than if we're looking at
a week-long training session.
It is important to maintain
both of those things as businesses
and as the vehicles
that the shops are working on
get more complicated. Also,
it becomes a selling point
for recruitment. If a shop is
committed to making sure that
the individuals are trained
and certified and credentialed,
that word gets out. That word
gets out to people who are
looking to move from a shop
that doesn't do that. And
particularly when you have
folks coming out of automotive
service technology programs,
where continuous learning
was built-in and they were
doing that every day, that's an
expected part of what they've
had in their past. When they
walk into a shop and that's
not there, they're potentially
concerned about that.
They may ask themselves,
'What is my career going to be
if I don't see a career path or a
training pathway to help me
be better?' So, I think they go
hand in hand; you're going to
retain your people better if you
keep them trained and certi©2021
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July 2022 | FleetMaintenance.com
35
fied, and you're going to recruit better people if you offer that as a selling
point to go into work at your facility.
Our research over the years has shown that individuals who are ASE certified
have better retention; they stay in their business, or where they're working,
longer. They have better productivity rates, and they're just all-around
better employees because they have pride in what they do. And that benefits
the business 100%.
Read the full story online at: FleetMaintenance.com/21270874
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july2022

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