July_2021 - 23

North American director of industry and customer
engagement at Tradiebot Industries. " Guess
what kind of learning is typically attracted to the
repair industry? "
It is the kinesthetic-or tactile-learner, she said.
" All of a sudden, the demographic that's attracted
to collision repair and working on vehicles-whether
they be automotive or heavy-duty diesel-get
to learn in an environment
that actually speaks to them, "
Rutter said. " They get it way
faster than the people who
have to sit down, write stuff
out, and review instruction. "
Enhanced
on-site training
Implementing AR and VR
resources beyond the classroom
and into the service bay can
make a major difference in the
aptitude of technicians. Using
such technologies for on-the-job
training creates a continuous
learning environment.
Design Interactive's AUGMENTOR
is a training platform
that is enhanced through
AR. Classroom XR, an instructor-led
feature, allows a single
instructor to live stream
training from a first-person
perspective populated with AR
content to remote technicians
who can view the training via
a web portal.
" Our tagline is 'replicate
your experts,' " Johnston said.
" You basically get the expert's
approach in that headset. You
put it on the head of a brand
new [technician], and you
turn them into an expert
immediately. "
A self-guided training
aspect of AUGMENTOR allows
technicians to download an
AR-enhanced application
that grants access to specific
procedures. This can be used
to brush up on certain repairs
or can be applied in real time
as a step-by-step guide. With
AR, content can be at the tech's
fingertips. AUGMENTOR also
offers remote collaboration, an
" over-the-shoulder " look from
a trainer, allowing a remote
expert to see what the technician
is looking at. The trainer
could test the technician's
skills, offer insight, or guide
real-time troubleshooting.
Johnston posed an example
of AR training and the
development it can lead to
for a technician.
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23
" You're repairing a brake and you need to make
a decision whether during your wheel-on inspection
to go to a wheel-off, or whether you need to
repair or replace something, " he said. " Oftentimes,
it's corrosion, cracks, grooves that you see in things
like the rotor or the brake pad itself. They have
to make this decision, and if they make the right
decision, then great. If they make the wrong decision,
which could be replacing something that still
had life, or not replacing something that they
should have, that potentially causes downtime
or costs into the system. "
To help mitigate these costly mistakes, fleets can
present realistic 3D holograms instead of a line
drawing in a PDF document, Johnston explained.
This makes it easier to show technicians, " this is
WHEN IT COMES TO
SERVICING YOUR FLEET,
WE'RE HIGH MAINTENANCE.
Red Classic provides comprehensive fleet maintenance solutions with the highest quality and safety
standards. We like to say we service " anything on wheels " including material-handling equipment,
trailers, class 7 and 8 tractors and everything in between. Our network of fleet maintenance shops
and mobile maintenance units are located across the Southeast, Midwest and Mid-Atlantic and offer
everything from preventative maintenance to heavy duty repairs. With comprehensive maintenance
services, highly-trained technicians and the latest equipment and diagnostic technology, we'll keep
your equipment and your business running on time. LET'S GET MOVING.

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July_2021

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