July_2021 - 24

» Avatar Partners offers AR applications that allow technicians to communicate and virtually interact with workers in the field.
Photo courtesy of Avatar Partners
what you're looking for. If you see something that
looks like this, then you might want to replace
it. If you see something that looks like this other
one, it's got some wear and tear on it, but that's
normal-keep that there. " Helping them make that
decision and providing those examples helps build
that memory set, and ultimately technicians can
make better decisions over time, he added.
Augmented and virtual reality can give
students and veteran technicians the same training
experience as working on an actual vehicle,
according to Marlo Brooke, CEO and founder of
Avatar Partners. She said her company discovered
technicians have the highest memory retention
through mixed reality. These days, this is a big
asset as many skilled technicians are retiring, and
the next generation has less experience.
" We've found the ability to literally take a Level
1 technician with zero to one month of experience
on the job and enable that technician to train at
the level of a senior technician, " Brooke explained.
Thanks to the reality-altering technology,
the times to troubleshoot vehicle problems are
reduced by up to 75%, she noted.
" Essentially, that's because when the technician
uses the augmented reality experience when
performing the maintenance task, they essentially
have X-ray vision into the vehicle or into the engine,
for example, " Brooke said. " It really allows them to
home in very, very quickly and find the problem. "
And while novice technicians certainly get a
boost from AR, experienced technicians' work
is also sped up by 25%, she added. This gives
fleets facing attrition the ability not only to train
nov ices to become experts but also to increase
their experts' skills.
" The fleet industry needs these experts to
actually become more skilled, " she said. " This
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tool works very effectively in that manner to
improve both the younger generation as well as
skilled technicians. "
Augmented collaboration
What seems to be one of the most promising
aspects of AR technology is the idea of real-time
remote collaboration-a technician in the bay
working on a vehicle, wearing an AR headset,
having a digital connection to a subject matter
expert who can see what the technician is seeing,
guide and troubleshoot repairs, and populate the
technician's field of vision with diagrams, charts,
images, 3D models, and any information necessary
to ensure an efficient and accurate repair.
It may sound like a sci-fi dream, but today this
is a reality already utilized by some within the
commercial vehicle maintenance industry.
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July_2021

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