July_2021 - 31

up is number one. That doesn't cost a great deal
of money to set up, but you would be amazed at
how many transportation companies don't have
reliable backups. "
Jazrawy said it doesn't make sense just to train
some employees on the dangers of cybersecurity.
" It's not just the company's security; it's people's
personal security, " she added. " They should all
be educated on how to protect
themselves-even when it has
nothing to do with the company
they work for. "
Most drivers, unlike office
workers, are not spending
much of their time online,
and that can make them even
more susceptible to an attack.
" If no one explains to them
what a phishing attempt looks
like, they can get tricked, "
Jazrawy explained.
This can be a particular
problem for drivers whose first
language isn't English, Jazrawy
said. Since many attempted
cyberattacks come from other
countries, a native English
speaker might more easily pick
up on a scam because of poor
grammar or spelling.
" I've noticed that when
there are issues, it tends to be
non-native English speakers
who fall for it because words
are what is being used in a
lot of these phishing emails.
I think that is something to
watch out for, " she noted.
Jazrawy said this is something
she has noticed more
recently and has been working
it into the onboarding process
for new employees. " I have had
to show my staff pictures of
phishing email examples and
explain why I would never
actually send an email like
that, " she explained.
She said this is important
for commercial trucking
companies to explain to all of
their employees.
" If you're the owner of a
200-person company and
you don't talk or email with
everyone every day, if someone
sends a fake message from
your account, an employee
might not know it's not from
you, " Jazrawy said. " Because
they don't know how you
sound in a day-to-day email,
they might just automatically
respond because they think it's
actually a message from the
owner of the company. "
Jazrawy created a graphic
that shows new employees
what type of emails she would
FleetMaintenance.com/Inquire
1.800.821.7320 * GRAYUSA.COM
July 2021 | FleetMaintenance.com
31
Minimized Downtime
At Gray Manufacturing, your ability to do business is our top concern. Our
vertically integrated manufacturing process means that every component
of our quality truck lifts is manufactured and built by Gray. When you need a
repair or replacement part, you make one phone call. We specialize in service
after the sale and are invested in your success as a service and repair facility.
Experience
The Gray Difference
Give us a call at 1-800-821-7320 today to learn more!
* Mobile Column Lifts
* Floor Service Jacks
* Fork Lift & Clutch Jacks
* Engine Stands
* Shop Cranes & Presses
* Much more!
AMERICAN-MADE
INNOVATION
LIFTS TO KEEP
YOU MOVING
send, including how she would greet the recipient
" I would never start a message with, 'Dear so-andso,' "
she said. And she even shows them how she
would sign an email. " So, they can very clearly see
what I will say and what I won't say. "
CarriersEdge offers a cybersecurity course for
professional truck drivers that the company also
uses internally for its own employees.
" Everybody from developers to customer
service goes through that course, " Jazrawy pointed
out. " And what we also do is when we get scam
mes sages, we talk about them. We are constantly
sharing information about fake messages going
around because they're definitely increasing. "
This article originally appeared in FleetOwner.
http://www.GRAYUSA.COM http://www.FleetMaintenance.com/Inquire
July_2021

Table of Contents for the Digital Edition of July_2021
