CONTENTS / JULY 2021 p. 12 Equipment Is an alignment the answer? A lot goes into maximizing tire life, including properly performed all-axle alignments at all the right times. » Evaluating an alignment provider » All-axle alignment checklist » Evaluating alignment equipment p. 18 » ON THE COVER In The Bay Technician training in 3-D Leveraging technologies such as augmented reality and virtual reality can elevate the capabilities and proficiencies of technicians. » Augmented reality versus virtual reality » Considerations for AR and VR adoption Photo courtesy of DTNA p. 28 Shop Operations What fleets should know about cybersecurity Cybercrime has seen a rapid increase, and fleets who do not take precautions are especially vulnerable to these often costly attacks. SPOTL IGHT ON... p. 32 Body & Cab Pulsating brake lamps and their impact on fleet equipment How fleets can benefit from current FMCSA brake light regulation exemptions. p. 34 Under Vehicle The great brake balancing act Balancing air disc brakes and drum brakes is no easy task, but doing so can pay dividends in optimal safety and efficiency. SPEC IAL SEC TION p. 38 TMC Fall Meeting Preview TMCSuperTech returns for 2021 The national technician skills competition will be held during the council's fall meeting. 4 Fleet Maintenance | July 2021 Fleets and cyber safety P.28 DEPARTMENTS FROM THE EDITORS 8 Uptime Lessons learned post-pandemic 10 Editor's Note Technician safety: Priority No. 1 Photo courtesy of Big Rig Alignment Importance of vehicle alignment P. 12 AR/VR in class and in the bay P.18 V IEWS FROM THE EXPERTS 36 Management Complex versus complicated maintenance By Joel Levitt SPRINGFIELD RESOURCES 37 Training Technician shortage toolkit By George Arrants ASE EDUCATION FOUNDATION 50 Guest Editorial Evolution of heavy-duty engine oils By Darryl Purificati HOLLYFRONTIER LUBRICANTS Want to contribute? Contact us at editor@FleetMaintenance.com On the cover: Photo courtesy of Wallace State Community College and 30408408 | Sauliusl | Dreamstime.com 48 Fleet Parts & Components What's new in products for more efficient fleet operation. 49 Tools & Equipment A roundup of the latest tool and equipment offerings. 49 Classifiedshttp://www.Dreamstime.com