june2021 - 39

Paperless solutions also became a game changer
as Vision shops implemented COVID-19 protocols.
With a digital platform, shop supervisors, technicians,
and parts personnel were able to eliminate
face-to-face handoffs. The paperless workflow
processes also enabled Vision to successfully
implement staggered shifts and breaks to avoid
having personnel to congregate in locker rooms
or other common areas.
Brown related that with ASIST enabled on
tablets, Vision Truck Group has seen measurable
improvements in multiple areas.
" We're realizing a 12 percent increase in technician
efficiency and proficiency from better organization
of service event processes, " he said. " In
addition, our fill rate for parts is now 98 percent,
which we attribute to being able to track usage and
limit downtime for ordering, and by improving
shop throughput we've experienced an 8 percent
rise in the number of billable hours per invoice.
Travis Brown, director of service
operations, Vision Truck Group
" Over multiple shifts, from case to
case and technician to technician on
a 24/7 basis, and with customers,
the SRM technology makes
transparent collaboration and
improved communication possible. "
" The more time our technicians can spend in
» ASIST was implemented initially to coordinate
repairs and communicate with customers.
the bay, the faster trucks get fixed and there's less
downtime for customers, " Brown added. " That
gives us a competitive advantage, which will be
especially important as we continue growing. "
June 2021 | FleetMaintenance.com
39

http://www.FleetMaintenance.com

june2021

Table of Contents for the Digital Edition of june2021

Uptime: The path to predictive maintenance
Editor's Note: Using resources wisely
Equipment: Getting to the bottom of air brake system leaks
In the Bay: Commercial vehicle clutch care
Shop Operations: How digitizing driver communication can improve maintenance
Fluid & Filtration: Why fleets shouldn't skimp on oil filters
Technology Trends: Gaining an advantage
Management: KPI fundamentals
Economic Outlook: Economic recovery update
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest editorial: Benefits of remote brake system monitoring
june2021 - 1
june2021 - 2
june2021 - 3
june2021 - 4
june2021 - 5
june2021 - 6
june2021 - 7
june2021 - Uptime: The path to predictive maintenance
june2021 - 9
june2021 - Editor's Note: Using resources wisely
june2021 - 11
june2021 - Equipment: Getting to the bottom of air brake system leaks
june2021 - 13
june2021 - 14
june2021 - 15
june2021 - 16
june2021 - 17
june2021 - In the Bay: Commercial vehicle clutch care
june2021 - 19
june2021 - 20
june2021 - 21
june2021 - 22
june2021 - 23
june2021 - Shop Operations: How digitizing driver communication can improve maintenance
june2021 - 25
june2021 - 26
june2021 - 27
june2021 - 28
june2021 - 29
june2021 - 30
june2021 - 31
june2021 - 32
june2021 - 33
june2021 - Fluid & Filtration: Why fleets shouldn't skimp on oil filters
june2021 - 35
june2021 - 36
june2021 - 37
june2021 - Technology Trends: Gaining an advantage
june2021 - 39
june2021 - Management: KPI fundamentals
june2021 - Economic Outlook: Economic recovery update
june2021 - Fleet Parts & Components
june2021 - 43
june2021 - Tools & Equipment
june2021 - 45
june2021 - 46
june2021 - 47
june2021 - 48
june2021 - Classifieds
june2021 - Guest editorial: Benefits of remote brake system monitoring
june2021 - 51
june2021 - 52
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