Fleet Maintenance - 53

POWERTRAIN
number of fault codes that accompany them
- make it even more vital that fleets have the
critical diagnostic information available in a
cohesive format.
Fault code action plans (FCAPs) collect
data from fault codes and evaluate them
collectively - not just as an individual code
or codes - to identify potential issues, their
severity, and the best course of action, which
can range from evaluating the issue
during the next scheduled service cycle
to servicing the vehicle immediately.
The fault descriptions are presented
in an easy-to-understand format and
delivered in a customizable format -
through email, text, or online in realtime, daily, or weekly.
Furthermore, FCAPs provide guidance on the next steps needed to correct
the issue.

Utilize the information

Support for today's commercial powertrains requires close collaboration
between the automated manual transmission (AMT) and engine suppliers'
customer service organizations. AMTs
help improve fuel economy, reduce
driver fatigue, and improve safety, all
of which aid in driver recruitment and
retention. AMTs are a fine-tuned component controlled by an electronic system
that communicates with the transmission and engine to determine the optimal shift points.
There are many connected solutions
available that compile component diagnostic information in one place for fleet
managers. Yet, to get the best possible
information available, specifically for
today's commercial powertrains, close
collaboration is required between the
transmission and engine customer
service organizations and the OEMs to
make sure the systems are seamlessly integrated. Collaboration by two or
more organizations can help develop
joint FCAPs that pinpoint issues and
streamline the amount and accuracy
of information relayed via remote diagnostic systems.
There are numerous sub-systems
connected to an AMT, including the truck
and chassis' electrical systems. A problem
in any one of the connected sub-systems
can trigger a fault code for the AMT. For
example, an engine- or brake-related
problem can impact the AMT, setting off
a fault code for the AMT even if the problem is not a transmission issue.
Collaboration among stakeholders
helps pinpoint problems. The FCAP
detects an event that triggered a fault
code and collects data, but it also evaluates other codes to locate the source
of the issue. This is an important and
timesaving triage step which helps fleets
identify what to check when troubleshooting an issue.

The good news is that collaboration is
happening at an increasing rate. A small but
growing number of OEMs and suppliers are
meeting routinely to exchange data and develop joint FCAPs for portals.
Active monitoring provides additional timely support for fleets by leveraging industry
experts. AMT and engine specialists, for example, actively monitor data collected by portals

and proactively reach out to fleet maintenance
personnel to provide guidance, identify trends,
and answer questions.
Working collaboratively helps promote identification and resolution, which reduces vehicle
downtime.
In the end, that helps build customer trust
in suppliers and OEMs, which in turn helps the
entire industry.

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October 2019 | VehicleServicePros.com

http://www.PrestoneCommand.com/cor-guard http://www.VehicleServicePros.com/10119505 http://www.VehicleServicePros.com/10095563 http://www.VehicleServicePros.com

Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance