Diagnostic tool usage TOOLS IN THE SHOP What is your preferred diagnostic software update method? 79% Charging for vehicle diagnosis Two-thirds of respondents indicated they do not charge for a diagnostic report, or it is not applicable to their business. More than three quarters of respondents prefer a software subscription, compared to a "pay-peruse" model. Of all fleet types, independent repair/contract maintenance providers are the most likely to charge to run a diagnostic report. Forty percent of these providers charge an average of $100 to $200 for the report. 21% An annual subscription with regular updates included A "pay-as-you-go" update model On average, how many vehicles does your fleet diagnose on a weekly basis? 40% 32% 15% 11% Just over one quarter (28 percent) of fleets scan every single vehicle that enters the service bay. 3% Less than 10 vehicles 10-24 vehicles 25-49 vehicles 50-99 vehicles 100+ vehicles OCTOBER 2019 | Heavy Duty Diagnostics | 7