october2021 - 20

which leads to better repair plans and more efficiency
throughout the service process.
" By working with software providers that can
monitor vehicle data remotely and help analyze the
information, fleets can save a tremendous amount of
downtime by getting ahead of the problem instead of
being reactive or ignoring the problem until it becomes
too late, " Robertson added.
Hedman
agreed
that
remote diagnostics
make it possible to
begin triage before a
truck ever arrives at the
service center. The early
start lets users download
comprehensive diagnostic
reports that can be
sent to the shop to begin
planning parts, bay, and
technician needs ahead
of the vehicle's arrival.
" This approach generates
major uptime
improvements for fleets
by helping to ensure they
don't route the truck to a
facility unable to perform
the work, " he added.
" Remote diagnostics can
also ease the burden on
shops by empowering
fleets to perform certain
repairs over the air, such
as sending bidirectional
commands to correct an
issue and avoid a roadside
service call. "
For Thomas, remote
diagnostics are aimed at
helping the fleet or repair
shop understand what
DTCs may be active, their
priority, and where they
can be fixed while the
vehicle is on the road. He
advised fleet operations to
work closely with telematics
suppliers
to make
sure they are taking full
advantage of these more
advanced features.
" Remote
diagnostic
technology can potentially
help technicians
and shop managers
prepare for and schedule
repairs in advance, "
Grabowski added. " At
the same time, portable
scan tools can complement
remote diagnostics,
because they can easily
provide a more detailed
and more accurate view
of a vehicle's condition or
potential issues in a shop
or in the field, and that
can triage vehicle issues
more quickly. "
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At Rush Truck Centers, remote diagnostics are used
in multiple ways. " Knowing fault codes in advance
can help the dealership schedule technician capacity,
validate parts inventory, and better prepare to minimize
customer downtime, " said Victor Cummings, vice
president of service operations at Rush Enterprises.
" That why we're currently investing in remote diagnostics
technology. "
Chase Bowman, vice president of operations at AM
PM Diesel Services, a Houston-based firm that fields
over 30 fully-outfitted service vehicles in ten major
markets, said remote diagnostics are allowing a first
look at what parts will be potentially needed for a
repair and how fast they can be acquired. In addition,
they are used to determine what skill level a technician
needs to be assigned to repair the vehicle.
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october2021

Table of Contents for the Digital Edition of october2021
