october2023 - 35

original location, to the jobs that best suit their
skills. With the help on hand at each location,
Graber said he's often able to process 25 walk-in
invoices per day and 6 to 10 by appointment.
" We split it up with [the second location] being
more for minor repairs, oil changes, wheel seals,
and brakes-in-and-out jobs, " Graber noted.
" Get them in, get them out as fast as possible. "
Meanwhile, the first location
handles larger jobs, such as
engine work, diagnostics, and
differentials.
Parts management
With each of the two shops
handling different types of jobs,
this makes inventory management
critical, especially when
the first shop may need more
specialty parts, but the second
also needs to be consistently
stocked with day-to-day pieces.
" A large part of what we do
is service or inventory, " Graber
said. " It's hard within our industry
to know what to stock, so of
the inventory I do stock, the
parts are common to many
vehicles. Over time, you learn
what you do and don't sell. So,
stuff that's not selling you get
rid of; the stuff that you are selling,
you bring more in or update
newer filters and newer parts. "
To keep track of two sets of
inventory, assignments, and
techs, Graber uses Mitchell1's
ManagerEnterprise Pro, which
allows him to manage invoicing,
inventory, accounting and
reports, and scheduling.
" It is an all-in-one suite,
which is really nice, " Graber
related. " It's all web-based, so
I can access it from a phone
or laptop, no matter where
I'm at any given time, and see
what's happening live, what
jobs are being done, who's
clocked into what. "
This
is especially helpful
to Graber as he balances
his managerial duties with
his love for the craft. This is
partially why Graber is most
often stationed at the more
scenic location, so that he can
bring his diagnostic knowledge
to bear while also managing
the more active shop.
With Graber and his techalmost
nicians
constantly
in motion between the
bays, their inventory storage
upstairs, and their work
area, this sometimes means
customers have to actively
catch Graber when they arrive
for a walk-in service. But while the small shop
is busy, it pays off in personal attention to the
drivers who use their services. The same technician
who hears a complaint will likely be the
one who fixes the truck, bills the customer, and
sends them on their way.
From his workflow to his personalized approach
to both customers and employees, Graber has
ensured that he'll carry on the Grout legacy for
years to come and fulfill his childhood dream.
Now, little gives him more pleasure than watching
trucks return to Grabers Diesel Repair for the
same reason they did 50 years ago.
" It's amazing to see how you grow, and you get
to that point where you're moving work through, "
Graber said. " It's been fun. "
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october2023

Table of Contents for the Digital Edition of october2023