Ground Support Worldwide - 19

COVER STORY

All of these suites of tools are required today
to face the information challenge."
Gamba adds that computer-based learning and the myriad of other technological
innovations to the ground handling industry
make for a more efficiently trained workforce, provided companies are able to take
advantage of them.
"E-learning is another way for ground
handlers to up-skill and expand their
career progressions options. In fact, more
electronic devices are available nowadays
and are on the market to help employees
operate safely on the ramp. One can think
of the anti-collision devices that now equip
most of the motorized ground service equipment (GSE). The technology is there, and it
is fairly mature. The problem is, as often,
related to cost and the investment it takes
for a GHSP to get equipped. In a cut-throat
competitive environment as ground han-

dling is, a certain race to the bottom may
impede the timely acquisition of these
devices," Gamba says.
Technology is set to have a growing role
in the industry with training, with exciting
applications on the horizon that are just now
beginning to gain a foothold.
"There are some exciting virtual reality
(VR) developments. IATA launched Ramp
VR, a virtual reality 'plug-and-play' training platform, which is already being used in
ground handling training processes. Training with virtual reality allows workers to
simulate a range of situations that simply
cannot be recreated for training purposes on
the ramp, such as snowstorms and lightning
strikes while providing a calm and secure
environment where they feel comfortable
making mistakes," says Gamba.
Crozier says VR is an area that dnata
is exploring.

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"We are still looking at VR across all our
services to explore the viability with the
industry. We are not yet using it actively
in production, but we can foreseeably recognize the benefits from it," says Crozier.
"When you think about it, you can start
realistic and visual ramp training and
retraining without actually being on the
ramp, whereas we need to get the airport
pass before starting physical training.
With VR, you can visualize the steps and
activities which would be more effective,
efficient and supports higher retention of
learning. Still, this will not replace on the
job training, where you really have to put
your people in the context of the operation. This still needs a bit of work, but
from a logistics and reality training point
of view, VR has the potential to be a very
good tool."

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Ground Support Worldwide

Table of Contents for the Digital Edition of Ground Support Worldwide
