april2021 - 27

INTERNATIONAL

Back to Normal
As it is a changing landscape, it is difficult
to say if there is any normalcy being experienced in the catering world.
" The vaccine is being distributed globally and case counts seem to be dropping
weekly, so optimism is present everywhere
and the thought is that this fall will be
the resumption of normal travel behavior.
Without a doubt, some changes are here
to stay - less travel is the number one
change, " says Schweitzer. " People will still
travel to build and maintain relationships,
but many companies found out that it is
possible manage without the heavy travel
schedules and are budgeting accordingly.
" The other train of thought is - take
something away from me unexpectedly and
I will want to do it twice as often when I
can do it again. We expect pent up demand
in 2022. "
Currently, vaccine rollouts have not led
to a relaxation of airport or inflight safety
processes.
" Whether airlines propose proof-of-vaccination as a requirement to board will be
key to the recovery in travel and will have
an impact on any changes that may be
more permanent. We would expect some
of the simple hygiene practices to remain
in the short-term - sanitizers, a level of
distancing in airports, etc. - both driven
by businesses but also a continued cautious
approach by consumers, " says Aloysius.
According to Schattenkirchner, a slow
return to normal with the lessening of
restrictions and lockdown rules globally
is being experienced.
" Vaccine distribution is still in its
infancy, but we are moving in the right
direction, " he says.
" The procedural changes implemented
to minimize points of contact are now
standard practice so likely to remain,' continues Schattenkirchner. " Airside staff also
have access to the production and delivery
pipelines, from catering kitchens to the aircraft, which is important for accountability
and transparency. "

ABOUT THE AUTHOR:
Dr. Mario Pierobon provides solutions in the areas of documentation, training and
consulting to organizations operating in safety sensitive industries. He has conducted
a doctoral research project investigating aircraft ground handling safety. He may be
reached at mariopierobon@az-all-in-one.com.

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589

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