april2022 - 14

Industry Expert Column
How Investing in Safety
Improves Employee Retention
Communication, organization, motivation and appreciation
are critical factors to ensuring a safe and happy
work environment for ramp service agents.
BY ANTHONY VALENTE
W
hat is the airline industry's biggest investment?
High-tech equipment? Awesome
aircraft? When it comes down to it, it is the
employees that are the core of the airline industry. The
employees are the gears that turn the company and keep
it functioning. It seems cliché to say " build it from the
ground up, " but it is simple and it works.
The COVID pandemic shattered many of the functioning
systems that companies had in place. And, along with this,
employees were lost. Now, in rebuilding company structures,
we are seeing the struggles of finding new employees
and retaining them.
A strong foundation means a strong company, and in
the airline industry, the ramp service agents are the place
to start. They do so much of the behind-the-scenes work
to ensure that an aircraft is ready for take-off and all of
the customer's baggage is handled properly and delivered
to its destination.
For these employees to do their job, it is paramount that
the industry ensures that they are safe, first and foremost.
Beyond safety, the interactions to help make their job
easier and show appreciation for all they do is key to retaining
them. Four critical points to hold onto your biggest
investments are communication, organization, motivation
and appreciation.
14 || Ground Support Worldwide || April 2022
Communication
Communication is essential to convey your message to
every employee.
Your message could be one of functionality or safety that
your employees must all be aware of. Your message may
also be directional signage so employees can navigate their
paths or other informational systems.
Customized signs, banners,
way-finding systems,
decals, floor signage and
equipment decals all need
to be in place to implement
a cohesive system to keep
employees safe and informed.
During these COVID times,
it is even more important
to have clear, meaningful
signage and decals to assist
employees in their everyday
operations.
By using tools to aide
The company
that cares for
their employees
produces
employees that
care for their
company in return.
employee relationships, such
as communication boards that
have important messaging, leaders can motivate ramp service
employees to have pride in their work.

april2022

Table of Contents for the Digital Edition of april2022

Editor's Note: The Value of Training
Business Buzz
Industry Expert Column: How Investing in Safety Improves Employee Retention
How to Determine the Best Source for GSE Maintenance
Software's Helping Hand for Labor
Opportunities for the Cargo Handling Sector
The Future of Sustainable Aviation Gasoline Fuel
A SMART Way to Transport Nitrogen Cylinders
Product Hangar
Celebrating 30 Years: A Shared History
april2022 - 1
april2022 - 2
april2022 - 3
april2022 - 4
april2022 - 5
april2022 - Editor's Note: The Value of Training
april2022 - 7
april2022 - Business Buzz
april2022 - 9
april2022 - 10
april2022 - 11
april2022 - 12
april2022 - 13
april2022 - Industry Expert Column: How Investing in Safety Improves Employee Retention
april2022 - 15
april2022 - How to Determine the Best Source for GSE Maintenance
april2022 - 17
april2022 - 18
april2022 - 19
april2022 - 20
april2022 - 21
april2022 - 22
april2022 - 23
april2022 - Software's Helping Hand for Labor
april2022 - 25
april2022 - 26
april2022 - 27
april2022 - Opportunities for the Cargo Handling Sector
april2022 - 29
april2022 - 30
april2022 - The Future of Sustainable Aviation Gasoline Fuel
april2022 - 32
april2022 - 33
april2022 - A SMART Way to Transport Nitrogen Cylinders
april2022 - 35
april2022 - Product Hangar
april2022 - 37
april2022 - 38
april2022 - 39
april2022 - 40
april2022 - 41
april2022 - Celebrating 30 Years: A Shared History
april2022 - 43
april2022 - 44
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