april2022 - 24

Ground Service Providers
Software's Helping Hand for Labor
As ground service providers wrestle with the workforce issues of the day,
technology is easing some of the burden.
BY WALKER JAROCH
G
round service providers face a number of labor
issues, from scheduling workers to ensuring on
any given day that they are fit for work, but one
issue has hung over the industry larger and longer than
any other. Employee retention and hiring was a problem
pre-pandemic and has only been exacerbated by the
events of the past two years.
" The Great Resignation, or Big Quit, is still with us, " says
John Brant, VP for platform strategy
and resource acquisition, ARCOS.
" Data last week from the BLS
showed job resignations are up 23
percent over levels before the pandemic
hit, " he continues. " But a lot
of those folks are quitting one job to
take a higher paying one elsewhere.
John Brant, VP for platform strategy
and resource acquisition, ARCOS
24 || Ground Support Worldwide || April 2022
Employers are paying more and looking for ways to attract
talent. Employees are re-examining what they want from
their work life. "
John Gemmell, senior aviation advisor for Predictive Safety,
adds that, by far, the number one issue is employee recruitment
retention due to COVID and its effects on the industry.
" And the ID process at airports, in the larger ones takes up
to 30 days. So, people come in the pipeline, interested in the job,
and then they know they can't get on for 30 days without being
paid and go through all these background checks. So, the attraction
for the wages versus what's outside that they can start
work almost immediately, a McDonald's, a Walmart or something.
It's been the biggest challenge, by far, the last two years
in the industry, " he adds.
Gemmell says that high turnover has always been an issue
in the industry but was usually manageable. COVID has brought
it now to near unmanageable levels and it will stay that way
for a while.
" It's going to be for the foreseeable future, but it's starting to
show signs of lessening. In that people now feel they can comARCOS
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IMAGES

april2022

Table of Contents for the Digital Edition of april2022

Editor's Note: The Value of Training
Business Buzz
Industry Expert Column: How Investing in Safety Improves Employee Retention
How to Determine the Best Source for GSE Maintenance
Software's Helping Hand for Labor
Opportunities for the Cargo Handling Sector
The Future of Sustainable Aviation Gasoline Fuel
A SMART Way to Transport Nitrogen Cylinders
Product Hangar
Celebrating 30 Years: A Shared History
april2022 - 1
april2022 - 2
april2022 - 3
april2022 - 4
april2022 - 5
april2022 - Editor's Note: The Value of Training
april2022 - 7
april2022 - Business Buzz
april2022 - 9
april2022 - 10
april2022 - 11
april2022 - 12
april2022 - 13
april2022 - Industry Expert Column: How Investing in Safety Improves Employee Retention
april2022 - 15
april2022 - How to Determine the Best Source for GSE Maintenance
april2022 - 17
april2022 - 18
april2022 - 19
april2022 - 20
april2022 - 21
april2022 - 22
april2022 - 23
april2022 - Software's Helping Hand for Labor
april2022 - 25
april2022 - 26
april2022 - 27
april2022 - Opportunities for the Cargo Handling Sector
april2022 - 29
april2022 - 30
april2022 - The Future of Sustainable Aviation Gasoline Fuel
april2022 - 32
april2022 - 33
april2022 - A SMART Way to Transport Nitrogen Cylinders
april2022 - 35
april2022 - Product Hangar
april2022 - 37
april2022 - 38
april2022 - 39
april2022 - 40
april2022 - 41
april2022 - Celebrating 30 Years: A Shared History
april2022 - 43
april2022 - 44
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