april2024 - 15

many airports allows UAS to standardize
its operations and provide
consistent service.
" We're trying to make sure we're
UAS provides ground support service
solutions - including ground handling, fueling,
catering, flight planning, flight watch, weather
services, crew services and more.
everywhere, " Charafeddin says. " We
have developed and built up our
network to ensure they work according
to our standards that we put in
place. We have criteria that we ask
of all our vendors. "
UAS offers its White Glove Service
standard to assist with evolving
client needs.
The five-star concierge style
service level is in addition to traditional
supervision's role of navigating
complexities and handling
unforeseen issues of the operation
on the ground.
" Having UAS on the ground, we
make sure we mitigate any problems
that might happen or try to expedite
all the services, " explains Charafeddin.
" Some clients, they don't want to
deal with any problems or just want
something in and out easily, " he continues.
" And of course there's a lot of
services behind that. "
With White Glove Service,
Charafeddin explains communication
is streamlined between all the
stakeholders and eliminates any hiccups
that may occur.
UAS also has a level of service for
VIP customers, which is handled by
UAS staff, exclusively.
" Those clients specifically like
to have extra services, like risk
assessment or intelligence reports
about the situation on the ground,
security services, " Charafeddin
says. " VIP service is more customized
to the client's specifications.
And we send different supervisors
to different clients. "
UAS International Trip Support
has also cultivated key partnerships
to expand the availability of its services.
In 2023, UAS entered a strategic
partnership with flight support
solutions provider Flystar to expand
in the Balkans region. UAS also partnered
with private charter operator
Alpha Star, which operates domestic
and international, scheduled and
charter services.
" Partners like Alpha Star or Flystar,
this is some of the affiliations
or partnerships we develop. That,
of course, helps us to grow our
footprint, or our network, and to
manage expansion in that region, "
Charafeddin says.
Knowing how important reliable
partners are in keeping service level
standards up, UAS launched its Outstanding
Suppliers Awards.
Launched in 2015, this program
allows UAS to celebrate and reward
its top-performing industry partners
on every continent it serves.
The Outstanding Suppliers Awards
program was also designed to reinforce
UAS's stringent global quality
assurance processes through its
supply chain.
" We find a lot of vendors, they
want to participate. They want to
become recognized by UAS and
this is something we give back
to those vendors, " Charafeddin
says. " We recognize their achievements,
their support and service,
their excellence.
" It's a way to say thank you, he
continues. " And also to encourage
and promote this industry. The
vendor is not invisible. We recognize
you, we see and we see what
you're doing. "
Future Growth
Although UAS International Trip
Support has grown quickly, there
are still goals that company officials
would like to achieve.
To help with this, UAS joined the
International Business Aviation
Council (IBAC) last year. With IBAC
membership, UAS officials hope to
share the company's experiences to
strengthen the industry as a whole.
" IBAC is a great organization. UAS,
with our experience in this industry,
for more than 25 years, we've
been contributing to the end users, "
Charafeddin says. " Joining that organization
will give us a platform to
educate or to give some of what we
know how to service and support
the community. "
Charafeddin also notes that
UAS International Trip Support
wants to maintain its leadership in
the industry.
" We want to expand on our global
presence as well as our service
portfolio, as well as expand our customer
base, " he says. " It all works
hand in hand. "
Propelling this growth is technology.
While UAS doesn't want
to replace the human touch of its
tailored services, there are ways to
automate processes to enhance the
passenger experience.
" We can make the process for our
users much easier, " Charafeddin
says. " So I think the future
is technology. "
April 2024 || AviationPros.com || 15
UAS INTERNATIONAL TRIP SUPPORT
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