Ground Support Worldwide - 21

INTERNATIONAL

impact, but the significant impact of fear is
the culture of the organization," says James
Nainggolan, regional safety manager of the
Asia-Pacific (APAC) Region at Universal
Weather and Aviation. "When discussing
the culture of the organization, the term
'nonpunitive' must be seen throughout the
organization. This means the top to bottom
must breathe and support it. It will not be
an effective safety or operational program
if the leadership does not practice the nonpunitive/safety culture.
"Moreover, if the top management who
are influenced by the local culture does
not support the safety culture and runs
the organization based on local culture, it
will confuse the organization," he continues. "And, when confused, more often than
not, the organization will revert to what is
familiar and that is the local culture."
Asia is composed of several countries

with vast territories and diverse cultures
and languages, so an over-generalization
would be inappropriate.
"The diversity of such cultures and
languages plays a very important role in
breaking down prejudices between each
other in safety. This unbiased safety can
lead to accurate information and shortening
the time required for safety," says Lim.
Kwak believes there are several aspects
of the national and organizational cultures
that have a positive influence on safety in
the Far East and Asia. These include a tendency towards being hardworking, reliable,
conscientious and diligent. There is also
generally a tendency to follow the rules,
maintain a team and group culture, have
respect for superiors and value education.
"All aspects of the national culture can
have positive influence on safety. It is how
the organization builds on the national cul-

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ture that will determine how successful the
national and organizational culture can be
a positive influence on safety. Of course, it
will not work if the whole of the organization does not talk the talk and walk the
walk," says Nainggolan.
There are currently several initiatives
being implemented by the aircraft ground
handling service providers in Asia to support a positive safety culture and they cover
specific aspects.
"Actively listening to employees is one
of the initiatives we have implemented and
which we firmly believe strongly supports a
positive safety culture in Swissport Korea.
This approach has enabled us to gain a
better understanding of the risks confronting front-line staff and encouraged
staff to become more actively involved in
maintaining a safe work environment," says
Kwak. "Unsafe conditions and behaviors are

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