february2022 - 24
International
COVID-19 pandemic and the uncertainty
faced by the aviation sector, according
to Barker.
" While ground handling is, for many,
an excellent career path with diverse,
interesting work and strong development
opportunities, employees can
also be challenged by work which can
be shift-based, labor-intensive and
performed outside in all weather conditions, "
he says.
A key aspect of high personnel turnover
with respect to skill retention is the
loss of knowledge and experience, especially
for long-serving personnel, according
to Rahim, Gimson and Wade.
" This is detrimental in maintaining
good standards. Regular customers can
recognize this shortfall in their interactions
and may reconsider the need to
stay loyal. High staff turnover can lead
to a direct increase in providing training
to on-board new staff, upscale existing
skills or to get current staff to take on
additional roles, " they say.
Ground handling companies must
ensure training systems are set up and
resourced to deliver the required training
to new joiners, according to Clark.
" The focus must be on the development
and assurance of safe operational
competence prior to being released to live
operations. We must also remain flexible
in terms of personnel coming into the
business with any identified prior experience,
i.e., not necessarily delivering the
full initial training program for their role,
but potentially conducting the relevant
practical assessments to confirm they
are also at the required competence
level to perform the operational tasks
safely and with confidence, " he says.
" Leveraging established best practice
from one part of the business provides
us an opportunity to realize efficiencies
across the rest of our business. This is
part of our dnata 'onetraining' approach
designed to deliver the highest degrees
of operational effectiveness in the most
efficient manner possible. "
What Influences Skill Retention
Motivation and mental health well-being
are other key factors influencing skill
retention, say Rahim, Gimson and Wade.
" There is a level of uncertainty or fear
that can drive a staff member to lose
interest in providing his/her best efforts.
Aspects such as job security and exposing
themselves and their families to
COVID infection does play on their mind,
affecting mental health and concentration
at work, " they say. " Less opportunities
to put into practice skills regularly
and improve skillsets can result in
errors, mistakes or even violations which
february2022
Table of Contents for the Digital Edition of february2022
Editor's Note: Always Striving to be Better
Business Buzz
Industry Expert Column: Crossing Over to Digitalization
Cover Story: State of the Industry
The Necessity of Skilled Handlers
Aviation Security, Keeping Insider Threats Out
Drive Reliability in Your Baggage System
An Alternative Energy Boarding Solution
A Simplified Approach to Passenger Boarding
Product Hangar
Celebrating 30 Years
Publisher's Note: Big Shoes to Fill
february2022 - 1
february2022 - 2
february2022 - 3
february2022 - 4
february2022 - 5
february2022 - Editor's Note: Always Striving to be Better
february2022 - 7
february2022 - Business Buzz
february2022 - 9
february2022 - 10
february2022 - 11
february2022 - 12
february2022 - 13
february2022 - Industry Expert Column: Crossing Over to Digitalization
february2022 - 15
february2022 - Cover Story: State of the Industry
february2022 - 17
february2022 - 18
february2022 - 19
february2022 - 20
february2022 - 21
february2022 - The Necessity of Skilled Handlers
february2022 - 23
february2022 - 24
february2022 - 25
february2022 - Aviation Security, Keeping Insider Threats Out
february2022 - 27
february2022 - 28
february2022 - 29
february2022 - Drive Reliability in Your Baggage System
february2022 - 31
february2022 - 32
february2022 - 33
february2022 - An Alternative Energy Boarding Solution
february2022 - A Simplified Approach to Passenger Boarding
february2022 - Product Hangar
february2022 - 37
february2022 - 38
february2022 - 39
february2022 - 40
february2022 - Celebrating 30 Years
february2022 - Publisher's Note: Big Shoes to Fill
february2022 - 43
february2022 - 44
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