may2023 - 17

Unifi's corporate
leadership team
includes (from left)
Brian Bartal - SVP,
safety and compliance,
Archana Arcot - chief
people officer, Sandeep
Angra - chief technology
officer, Henk Teunis -
chief financial officer,
Eddie Russell - CEO,
ERMC Aviation, Gautam
Thakkar - CEO, Brian
Stillwagon - general
counsel, Don Ridgeway
- chief customer officer,
Greg Kennedy - chief
operating officer, and
Aviation
resources to manage that, " says Sandeep Angra, chief information
officer and chief technology officer at Unifi.
" We had to build our systems and IT infrastructure in such
a way that it's scalable because we continue to grow the business
every day, " Angra says. " So how do you integrate all of that
quicker, faster and smarter? We had to think through all that. "
To that end, Unifi has focused on cloud-based and softwareas-a-service
(Saas) solutions while implementing new technology
aimed at improving human resources processes, employee
engagement and frontline operations and training.
Avature
With more than 200 stations across the U.S., individual locations
previously used an array of hiring processes to onboard new
employees. To combat challenges and to improve visibility at the
corporate level, last year Unifi launched a fully automated application
tracking system called Avature.
" Now across the network, at any given point in time, we want
100 percent of our stations on Avature, which gives us complete
line of sight in terms of the hiring pipeline, " Thakkar says.
By automating the hiring process, Avature offers several
advantages to Unifi. Job boards can be digitized, prospective
employees can self-schedule badging times with the airport,
offer letters can be issued quickly and background/drug screenings
can begin immediately after job offers are extended.
" The entire process is so seamless. There are very little
touchpoints, other than interviewing the person as we need
the business. "
WorkJam
Recruiting and onboarding employees is key to supporting
growing operations. But once employees have joined the team,
connecting with frontline employees is key for corporate management,
Thakkar explains.
Using a mobile app called WorkJam, Unifi is able to foster
the employee engagement required to improve morale and
reduce attrition.
" The initial thought process was communication, " Thakkar
says. " If somebody from the frontline wants to reach out to me,
what is their mechanism for reaching out to me?
May 2023 || AviationPros.com || 17
Ying McPherson - chief
commercial officer.
to, " Thakkar says. " There are so many aspects of moving from a
manual, disaggregated environment to a complete automated,
aggregated environment that the benefit is, in my opinion, a lot. "
The ability to scale this technology is important. Thakkar
notes having the right people in place and utilizing the appropriate
technology will allow the business to grow.
" For example, if you have a new location coming up, typically
you would need to put the job on the job board and start processing
the applications. Now it's all on Avature. We just need to post
the ad in that particular location or city, and it now automatically
gets routed in, " Thakkar says, noting nearly 20 start-ups have
taken place in recent months and all have gone smoothly thanks
to Unifi's start-up team and the support provided by technology.
" It simplifies the whole process, and it allows us to scale
http://www.AviationPros.com
may2023

Table of Contents for the Digital Edition of may2023
