Table of Contents COVER STORIES 12 ITW GSE: 2023 Product Leader of the Year With features including automatic airflow detection and options like Intelligent Power Management, the company's 3500 PCA offers users many benefits. 16 Unifi Aviation: 2023 Service Leader of the Year Leveraging technology, the ground handling firm has transformed from a wholly owned subsidiary to the largest independent provider of aviation services in the United States. 20 Ethan Begrowicz: 2023 Team Leader of the Year Eager to learn, the operations manager at Avflight Lansing leads while working side-by-side with his colleagues. 24 Michalis Panagoulias: 2023 Lifetime Achievement Working his way up from the ramp with an eye on procedure, the corporate health and safety manager at Goldair Handling has become a ground handling guru. FEATURES 28 Africa's Opportunities and Obstacles How ground handlers across the continent can overcome challenges and grow alongside airline operations. 31 How to Acquire a SIDA Badge While the badging process can vary from one airport to the next, SIDA badge holders are the " eyes and ears " of airport security. 34 The Benefit of Uniting Ground Power and Conditioned Air Guinault's GF15 Combo model combines the functions of a GPU and ACU into one unit designed to lower emissions and operating costs. DEPARTMENTS 7 36 43 Business Buzz Product Hangar Ground Support Spotlight PERSPECTIVES 6 Publisher's Note 10 Industry Expert Column May 2023 || AviationPros.com || 3 SOCIAL MEDIA FACEBOOK Facebook.com/GroundSupportWW TWITTER @GroundSupportWW LINKEDIN linkedin.com/company/ground-support-worldwide INSTAGRAM groundsupportww 28 34 Team Leader Ethan Begrowicz Lifetime Achievement Michalis Panagoulias Product Leader ITW GSE 20 Service Leader Unifi Aviation 24 12 16http://www.Facebook.com/GroundSupportWW http://www.twitter.com/GroundSupportWW http://www.linkedin.com/company/ground-support-worldwide http://www.instagram.com/groundsupportww http://www.AviationPros.com http://www.AviationPros.com