May_2021 - 17
THE YEAR
With a flexible management
style, Bourbeau has
helped his team
expand successfully
to support a growing FBO.
By Josh Smith
COVER STORY
s Premier Jet Center
has switched hands
from one ownership
group to another, many
changes have occurred.
For one, business doubled for five consecutive years from
2015 through 2019, and even through the turmoil brought on
by the COVID-19 pandemic, the FBO saw business remain steady
throughout 2020. With that growth, staffing and equipment
needs have grown, too.
But throughout this period of change, one thing has remained
constant - the leadership that Brian Bourbeau brings to the line
service department.
As the FBO, located at Flying Cloud Airport (KFCM) in Eden
Prairie, Minn., has grown, Premier Jet Center's line services
manager has grown his career with it, developing professionally
while overseeing a rapidly expanding team.
" He has developed the team and with that created four supervisor positions. This has allowed continued growth opportunities
for team members and created a focus on developing the supervisors in order for them to get leadership experience, " says Michael
Lawrence, general manager at Premier Jet Center.
" Through his leadership and the respect of the entire line
service department team, Premier Jet Center's line department has
been consistently highly rated in FBO surveys, has grown both
our based tenant and transient customer base, reduced overall
turnover in the department and has significantly increased the
team member job satisfaction, " he adds.
For his ability to foster growth and aid in the FBO's evolution,
Bourbeau has been named Ground Support Worldwide's 2021 Team
Leader of the Year.
Professional Development
As line services manager at Premier Jet Center, a position he's
held for four years, Bourbeau oversees day-to-day operations
within the FBO along with staffing responsibilities within the
line department.
" I also focus on supporting the customer service team with
developing our customer base and ensuring we are focusing on
the service aspect of the job, " he says, noting he moved into a
supervisor and later a managerial role when Fargo Jet Center
acquired the FBO in 2014.
Bourbeau found a career in aviation after serving five years in
the Army. Having originally enlisted for an aviation operations
role, he switched to Military Police and considered a career in
law enforcement.
" I was planning to go back to where I grew up in Huntsville,
Ala., and pursue a law enforcement career when I got out. But I
met my wife through a friend in the military, and because she
MAY 2021
AviationPros.com
17
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May_2021
Table of Contents for the Digital Edition of May_2021
Business Buzz
Industry Expert Column
PrimeFlight Aviation Services: 2021 Product Leader of the Year
Brian Bourbeau: 2021 Team Leader of the Year
Jim Gammon: 2021 Lifetime Achievement
Working Towards the Return
How Africa’s Handlers are Mitigating Security Risks
Hard-Headed Power
Product Hangar
Editor’s Note
May_2021 - 1
May_2021 - 2
May_2021 - 3
May_2021 - 4
May_2021 - 5
May_2021 - Business Buzz
May_2021 - 7
May_2021 - 8
May_2021 - 9
May_2021 - Industry Expert Column
May_2021 - 11
May_2021 - PrimeFlight Aviation Services: 2021 Product Leader of the Year
May_2021 - 13
May_2021 - 14
May_2021 - 15
May_2021 - Brian Bourbeau: 2021 Team Leader of the Year
May_2021 - 17
May_2021 - 18
May_2021 - 19
May_2021 - Jim Gammon: 2021 Lifetime Achievement
May_2021 - 21
May_2021 - 22
May_2021 - 23
May_2021 - Working Towards the Return
May_2021 - 25
May_2021 - 26
May_2021 - 27
May_2021 - 28
May_2021 - 29
May_2021 - How Africa’s Handlers are Mitigating Security Risks
May_2021 - 31
May_2021 - 32
May_2021 - 33
May_2021 - Hard-Headed Power
May_2021 - 35
May_2021 - Product Hangar
May_2021 - 37
May_2021 - 38
May_2021 - 39
May_2021 - 40
May_2021 - 41
May_2021 - Editor’s Note
May_2021 - 43
May_2021 - 44
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