May_2021 - 32

INTERNATIONAL

more resources to keep threats minimal - like
airport security installations to eliminate
insurgent forces and criminal activity. "
Kruger observes that Menzies personnel is
involved in the creation of a culture, which
values transparency and openness.
" We ensure that they feel empowered to
report and investigate incidents should they
arise, " she says. " The recent introduction of
our employee support program provides additional support to safeguard both the physical
and mental health wellbeing of our people,
enabling them to do their job to the best of
their ability. "
From an operator's perspective, the best way
to mitigate ground handling security threats is
to use various layers to ensure accountability,
according to UAS officials.
" We regularly dispatch VIP supervisors and
station managers to oversee operations and
ensure the service being delivered is on par
with our customers' expectations. Our risk

mitigation solutions also provide security
briefs and deployments according to their
unique requirements, adding an extra layer
of security and peace of mind, " they say.

Security Training
for Personnel
Training is key to mitigating security threats.
" Airport and ground handling staff need to
be continuously trained to increase the awareness level of the threats and familiarize with
the different ways in which security can be
compromised, " UAS Africa team members say.
South Africa Civil Aviation Authority
accredited security training is provided to all
staff, under the auspices of ICAO Annex 17,
notes Zweifel.
" With general awareness training provided
to passenger and ramp staff and cargo specific
training provided to staff performing cargo
handling functions. Training is undertaken
every two years, " he says.

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32 GROUND SUPPORT WORLDWIDE

MAY 2021

Security training aims at making airline
and airport staff aware of the various acts of
unlawful interference, as well as methods of
attack and the perpetrators that may commit
these attacks, says Maritz.
" Training also includes what to do in various scenarios and the reporting structures.
ICAO Annex 17 and Document 8973 standards are followed with regard to aviation
security training, " he says.
In security training, Menzies follows the
NCASP of the state and as such ICAO and
local civil aviation authority standards.
" Internally, we follow the Training Learning Development Plan for Menzies Aviation, a
set of practices streamlined across the group,
which includes industry leading safety and
security training modules whilst also covering role specific modules that touch on security aspects, e.g., training for appointed and
non-appointed persons, " says Kruger. " The
training that we provide enables our personnel
to follow the procedures developed from the
NCASP and aircraft security program, plus
any directives issued by the airport authorities
or civil aviation authorities. "
Training creates awareness of how aviation can be compromised by security issues,
according to UAS officials.
" The role is to educate and make everyone
aware of the security and safety of the passengers, pilots and employees at the airport
on how to manage different situations, how
to identify and report potential accidents and
incidents, as well as how to manage big groups
of people in danger in the event of a threat
or accident taking place, " they say. " Security
training is also crucial for ground handling
personnel to understand, identify and help
prevent threats. Handling personnel interface with nearly all airport users and their role
in this area is unquantifiable and therefore
should not be compromised. "
Regular and recurrent security training
to update staff with emerging threats should
be mandatory for all handling personnel and
should be a prerequisite for issuance of an
airside pass, according to UAS officials.
" Training helps to sensitize everyone in
the airport environment to be able to identify
and report potential threats to the airport. It
is also important that when there is a security
breach, the handling staff will know what to
do and how to handle passengers and crew, "

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May_2021

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