October 2022 - 25

" You really need to make sure that
your staff knows that it's okay to report
damage. Safety is paramount in our
industry. So, you don't want anybody to
feel like they need to worry about their
job and not report a safety issue, " he says.
Although procedures vary amongst
be as much as $50,000-$100,000, but
system working as the core of the management
system for day-to-day operations, "
he says.
Mann stresses that just as important
as preventing damage is knowing when
and how to report it.
Developing a culture that allows
ground staff to know it is okay to report
damage without fear of retaliation is an
important element.
aircraft service providers, Popovich says
some common procedures for reporting
damage are for the crew involved to
immediately report the incident to a
supervisor, a member of management
or to their higher-level direct report.
The supervisor or staff member with
the higher level of responsibility should
contact the flight crew and make the
initial contact. The ground crew should
not move or adjust the scene until
an investigation has determined it's
OK to do so.
There are, however, exceptions., like
if the scene is dangerous or additional
damage could occur if the aircraft
is left as is.
" Reporting damage must be customized
to each service provider's operation.
The best practice would be to use the
chain of command. The ground crew
involved with the damage should report
the damage to their immediate supervisor.
The supervisor would either make
the initial contact with the flight crew
or contact their next level supervisor or
manager. The initial procedure should
not take more than a few minutes as
the flight crew needs to be notified right
away. The flight crew can then decide
whether or not to take the incident to
their superior considering the condition
of the aircraft, " Popovich says.
ABOUT THE AUTHOR
WALKER JAROCH
Walker Jaroch is editor of Aircraft
Maintenance Technology (AMT).
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October 2022

Table of Contents for the Digital Edition of October 2022
