October 2022 - 29

growth phase, accelerated by the pandemic,
according to Chew.
" It will become increasingly more
common to enhance instructor-led practical
training with blended learning, " he
says. " Obtaining the knowledge of operational
and safety concepts and theories
via online training provides learners with
suitable background before going into
practical and on-the-job training. "
Swissport Australia utilizes online
and digital learning for training its
airport team members, where it is the
most appropriate tool for the job, according
to Whittle.
" It is especially suited to very standardized
training where consistency
in message and content is critical, i.e.,
knowledge transfer is a key outcome.
Examples of where this type of training
is deployed is most commonly during
induction training or even knowledge
based 'recurrency' training, " says Whittle.
" We rarely leave employees to undertake
online training solo/in isolation,
especially for induction/onboarding. This
type of training is nearly always delivered
in an environment where a qualified
trainer is available for support, to
answer questions and clarify questions
participants may have as well as debrief
each training module before the training
group moves onto the next topic or into
the practical training environment for
hands-on experience. "
The new ground handling training curriculum
being introduced by Swissport
Australia sees many traditional presentations
being replaced by engaging,
digital learning courses that incorporate
activities and contain multimedia, such
as videos, GIFs and more.
" These courses help participants to
understand the 'why' we do, 'what' we
do and to see 'how' the task is performed
in a very consistent way that is not influenced
by trainer bias, operational constraints,
weather, etc., " Whittle says. " The
courses can be delivered in an e-learning
format and debriefed by a trainer or presented
by a trainer in lieu of a standard
PowerPoint presentation. Participants can
see an entire task being performed and
then have that activity broken down into
small, easily understood content chunks. "
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8/31/22 3:20 PM
Airline Specific Requirements
A peculiarity of the training business
is the need to cater for airline specific
requirements in aircraft ground handling
training.
" Airlines provide airline-specific
training materials and conduct trainthe-trainer
sessions, which we as their
partner enhance by localizing and contextualizing
the content, " says Chew.
" dnata also has its internal global
system, which is in line with international
regulatory requirements and incorporates
best practices, SOPs and work
instructions across its network.
" These are used during internal
training sessions and localized according
to equipment type or local regulations, "
he adds.
Whittle observes that many of Swissport
Australia's airline partners refer
to the training already provided by
Swissport to its employees and adopt a
" differences " approach.
" In this way, the unique or specific
requirements for an airline are overlayed
across our standard operating procedures, "
he says. " This is allows our team
members to focus on key differences
they must implement to ensure the
individual needs of our customers are
fulfilled. "
ABOUT THE AUTHOR
DR. MARIO PIEROBON
Dr. Mario Pierobon provides
solutions in the areas of
documentation, training and
consulting to organizations
operating in safety sensitive
industries. He has conducted
a doctoral research project
investigating aircraft
ground handling safety. He may be reached at
mariopierobon@az-all-in-one.com.
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October 2022

Table of Contents for the Digital Edition of October 2022